內容簡介
使用 maaiiconnect 外掛快速在您的 WordPress 網站上新增即時通話和聊天功能，立即回答您的網路客戶詢問。
maaiiconnect WordPress 外掛
maaiiconnect 是一個注重彈性、效率和可靠性的平台，通過不斷尋求擴大覆蓋範圍和增強客戶解決方案的方式實現。作為 WordPress 外掛，maaiiconnect 為您提供了平台，讓您更有效地滿足客戶需求。
當您在 WordPress 網站中安裝 maaiiconnect 外掛後，您和您的客服人員將與您的客戶進行24/7的互動。maaiiconnect 通過根據時間和可用性將詢問分配到多個目的地來簡化詢問流程。在客戶無法立即聯繫您的情況下，maaiiconnect 還配備了預聊天和離線支援表單，客戶可以填寫其聯繫方式和初始諮詢。這些表單是評估客戶需要的各種支援類型、加快查詢解決和提高客戶滿意度和保留率的好方式。
使用方法
您只需要訂閱 maaiiconnect 以獲得專屬的服務帳戶，將 maaiiconnect 外掛安裝並啟用在您的 WordPress 上，即可使用 maaiiconnect 小工具與您的客戶和訪問者進行互動。
關於 maaiiconnect
maaiiconnect 是一個全方位的客戶互動和團隊協作平台，通過結合電信和數字渠道，改寫了 B2B 和 B2C 通訊方式。憑藉最佳的語音和視頻通話以及動態聊天解決方案，在提升客戶體驗、促進團隊效率和增長銷售方面發揮著重要作用。
作為 M800 專有基礎設施和全球分佈網絡的基石，maaiiconnect 提供了完整的通訊套件，可以與任何公司的通訊生態系統無縫集成，使企業能夠在不斷變化的技術環境中實現可擴展性。
maaiiconnect 平台擁有以下統一組件：
- 用於客戶端網站集成和通訊的訪客 Web 客戶端
- 用於企業端配置和通訊的員工 Web 儀表板（MacOS 和 Windows 桌面應用程式-即將推出）
- 用於企業端通訊的員工移動應用程式
maaiiconnect 功能
在每個渠道和觸點上提供高級客戶體驗。作為一種統一電信和數位渠道的通訊解決方案，maaiiconnect 擁有緊湊的功能套件，可幫助企業實現全天候客戶服務支援。
這些功能包括：
- 小工具即時通話和聊天
- 網頁連結和 QR 碼通話和聊天
- 一鍵通話
- 傳入和傳出語音（VoIP-VoIP 和 PSTN 電話）通話
- 視頻通話
- 通話記錄
- 語音信箱
- 轉接通話
- 多通道
- 短信1:1 和活動
- 檔案分享
- 查詢管理
- 聯繫人管理
無縫的虛擬團隊通訊和協作。maaiiconnect 讓線上企業能夠使用以下功能與其員工進行生產性合作：
- 內部團體聊天空間
- 傳入和傳出語音（VoIP-VoIP 和 PSTN 電話）通話
- 視頻通話
- 集會通話
- 螢幕分享
- 檔案分享
由於 maaiiconnect 可在移動應用程式和瀏覽器上使用，因此員工可以在任何時間、任何地點緊密合作。
外掛標籤
開發者團隊
原文外掛簡介
Use the maaiiconnect plugin to instantly add live call and chat functions on your WordPress website and answer your online customers’ inquiries promptly.
maaiiconnect WordPress Plugin
maaiiconnect is centered around flexibility, efficiency, and reliability, and this is achieved through constantly sought ways of expanding reach and intensifying customer solutions. As your WordPress plugin, maaiiconnect provides you with the platform achieve these letting you attend to your customers’ needs more effectively.
When you install the maaiiconnect plugin in your WordPress website, you and your agents will have 24/7 engagement with your customers. maaiiconnect smoothens the flow of inquiries by distributing them to multiple destinations depending on time and availability. In cases where your customers cannot reach you immediately, maaiiconnect also comes with Pre-chat and Offline Support forms, which customers can fill out with their contact details and initial inquiry. These forms are good ways to assess the various types of support customers need, speed up enquiry resolutions, and increase customer satisfaction and retention.
How to use
All you need is to subscribe to maaiiconnect to get a dedicated service account. Install and activate the maaiiconnect plugin in your WordPress to start engaging with your customers and visitors of your WordPress website using the maaiiconnect widget.
About maaiiconnect
maaiiconnect is an all-in-one customer engagement and team collaboration platform that’s revolutionising B2B and B2C communications by combining telecom and digital channels. With best-in-class voice and video calls, and dynamic chat solutions, maaiiconnect helps businesses to elevate customer experience, boost team productivity and grow sales.
With M800’s propriety infrastructure and globally distributed network as its cornerstone, maaiiconnect offers a complete communications suite that can be seamlessly integrated with any company’s communication ecosystems, allowing businesses to achieve scalability in an evolving technological landscape.
The maaiiconnect platform comes with the following unified components:
Visitor Web Client for client-side website integration and communication
Staff Web Dashboard (and Desktop Apps for macOS and Windows – coming soon) for enterprise-side configuration and communication
Staff Mobile App for enterprise-side communication
maaiiconnect Features
Drive premium customer experience across every channel and touchpoint. As a communications solution that unifies telecommunications and digital channels, maaiiconnect comes with a compact suite of features that helps companies facilitate round-the-clock customer service support.
These features include:
Widget live call and chat
Weblink and QR code call and chat
1-click-call
Inbound and Outgoing Voice (VoIP-VoIP and PSTN Phone) calls
Video calls
Call Recording
Voicemails
Call forwarding
Omnichannels
SMS 1:1 and Campaign
File Sharing
Inquiry Management
Contacts Management
Seamless virtual team communication and collaboration. maaiiconnect enables online businesses to have their employees productively collaborate with these features:
Space for internal group chat
Inbound and Outgoing Voice (VoIP-VoIP and PSTN Phone) calls
Video Calls
Conference calls
Screen Sharing
File sharing
As maaiiconnect is available on mobile app and browser, employees can communicate with their colleagues while actively engaging with their clients virtually anytime, anywhere, and on any device.
Check out more features to find the best plan you need for your customer engagement and team collaboration.
Documentation and Support
For documentation and tutorials, go to our Help Center site.
If you have any more questions, start a call or chat session with our maaiiconnect support team
For more information about maaiiconnect features, solutions, and FAQs, check out our website.
The WordPress live call and chat Plugin by maaiiconnect is free. Start with maaiiconnect Essential plan which is free, allowing you to use our service.
Take a look at maaiiconnect plans and features on our website or Subscribe maaiiconnect for FREE NOW.
