內容簡介
如果你想提升你的客戶支援服務，liveweb 就是你的秘密武器。
liveweb 是全球首款基於網站的客戶支援整合工具。你可以透過即時、安全、直播語音、即時聊天、視訊通話和螢幕共享等方式為客戶提供頂級的包租式支援服務。所有的功能都在你的網站上。
讓你的客戶簡單地獲得無壓力的支援。不用再尋找 1-800 號碼、選擇 IVR 系統或提交表單請求。
使用 liveweb，他們可以在幾秒鐘內連接到你的團隊。面對現實吧：這就是人們想要的。而我們都知道，你必須給人們想要的東西。
與你的客戶進行即時聊天
一半的網站訪客僅停留 15 秒就離開了。使用 liveweb 幫助你在幾秒鐘內保住更多的訪客並轉化他們。
發送應用程式內消息給客戶
你的 emails 很好，但那 80% 的人從未打開它們呢？使用應用程式內的消息聯繫他們。
改進你的「推薦用戶指數」（NPS）
獲得有用的反饋，幫助你的企業創建客戶喜愛的產品。
功能
即時通知。
在新訪客通過簡訊或電子郵件發送消息給你時，立即收到通知。享受我們的 Front 和 Slack 整合功能，通知團隊，讓他們在幾分鐘內回應！
離線模式。
團隊較小？不能 24x7 提供聊天支援？沒問題。使用離線歡迎消息設定正確的期望值。
捕捉電子郵件地址。
在 liveweb 內即可獲取電子郵件地址，以便稍後跟進。
語音和視訊通話
協助你以更少的努力和成本滿足和留住客戶的無縫、安全、客戶中心的通信。從全球任何地方以安全、免費、高保真度的視訊/語音通話即時連接到你的客戶。
主要功能
與你的網站訪客和客戶即時通訊，從 Slack 或 Front 直接聯繫。
透過音頻/視訊通話或螢幕共享來與你的網站訪客進行交流，由你選擇！
使用方法
啟用外掛後，前往小工具自訂頁面更改設置和整合外掛的外觀。完成後，將 API 金鑰複製到 liveweb WordPress 外掛中即可運行。
外掛標籤
開發者團隊
原文外掛簡介
If you’re looking to elevate your customer support offering, liveweb is your secret weapon.
It’s the world’s first website-based, all-in-one customer support tool. Provide first-class concierge support for your customers with instant, secure, live voice calling, chat, video calls, and screen sharing. It’s all right there on your website.
Give your customers easy access to hassle-free support. No more searching for 1-800 numbers, navigating IVR systems, or submitting form requests.
With liveweb, they can connect to your team in seconds. Let’s face it: it’s what the people want. And as we all know, you’ve got to give the people what they want.
Live Chat With Your Customers
Half of your web visitors leave after just 15 seconds. liveweb helps you keep & convert more visitors — in seconds.
Send Customers In-App Messages
Your emails are great, but what about the 80% of people who never open them? Reach them with in-app messages.
Improve Your Net Promoter Score
Get actionable feedback that will help your business create products your customers love.
Features
Real-time notifications.
Get instantly notified when a new visitor sends you a message via SMS or email. Enjoy our Front and Slack integrations and alert your team so they can respond within minutes!
Offline mode.
Small team? Not able to support chat 24×7? No problem. Set the right expectation with offline welcome message.
Capture email addresses.
Get email addresses right inside of liveweb so you can follow up later.
Audio & Video Calls
Seamless, secure, customer-centric communications that help you satisfy and retain customers with less effort and cost. Instantly connect with your customers at your website with secure, toll-free, high-fidelity video/voice calls from anywhere in the world.
Key Features
Talk to your website visitors and customers in real-time, right from Slack or Front.
Talk to your website visitor with audio/video calls or screen sharing, you choose!.
Usage
After enabling the plugin, head to the widget customization page to change settings and integrate its look and feel to match your site. When done, get it running by copying your API key to the liveweb WordPress plugin.