內容簡介
LivePerson LiveChat + Messaging 是一款即時客服通訊外掛，讓商家透過線上聊天、訊息及 SMS 等數位管道，在單一平台上與網站訪客及顧客即時互動，提升顧客滿意度與銷售轉換率。
【主要功能】
• 即時線上聊天與多管道訊息整合
• 主動推送聊天邀請給高價值訪客
• 聊天視窗外觀完全自訂（色彩、主題、CSS）
• 即時 KPI 數據報表與分析儀表板
• 客服人員可同時處理多組對話並轉接
• 符合 ISO 27001、PCI-DSS 等企業級資安標準
外掛標籤
開發者團隊
② 後台搜尋「LivePerson LiveChat + Messaging」→ 直接安裝（推薦）
原文外掛簡介
LiveEngage is the modern way to talk to visitors whether they’re on your site via desktop or on their mobile devices. Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you can interact with your customers however they want, from one easy-to-use platform. This plugin adds the necessary tag script to your site footer that enables the livechat functionality.
Get Started Now
Benefits for Merchants:
Fast and simple setup
Connect with prospects and customers in real-time
Create and maintain time saving pre-written responses
Increase customer satisfaction
Strengthen brand loyalty
Increase sales conversion
Stay connected with your visitors and customers on the go with the LiveEngage mobile app
Out-of-the-box KPI reporting metrics that track engagement performance, agent effectiveness, and real time data on customer satisfaction
Fully customize aspects of the LiveEngage platform to match your brand’s look and feel
Protect your consumers’ information with enterprise-grade security and stability
Benefits for Customers:
Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you’ll be able to connect with prospects and customers via their preferred method of engagement and build a relationship.
PRODUCT FEATURES
Deliver the right chat invitation to the right customer at the right time:
Display click-to-chat buttons so customers and visitors can request to chat whenever they need help
Monitor visitor activity in real time and push proactive chat invitations to high value visitors on important product pages, and send targeted offers to hesitating customers about to abandon their cart. Make more sales; increase your conversion rates by more than 25%!
Make the most of mobile for both you and your customers:
Chat with your customers and prospects from any device
Have the flexibility to stay connected with your customers on the go, wherever you are with the LiveEngage mobile app
Customization to match your needs and brand:
Get complete control over your chat window’s colors, themes, and CSS
Integrate easily with the LiveEngage platform to provide additional connection options including voice and content
Real-time contextual & analytics reporting:
LiveEngage empowers companies to drive and optimize their digital engagement strategy on the fly with real-time and long-term operational KPI’s, reports, and dashboards
Empower your agents to create meaningful connections and increase efficiency:
Handle multiple conversations simultaneously with a workspace that has all the tools needed to increase efficiency
Obtain detailed information about the chatter – including customer records, geographic location, what search engine or marketing campaign they came from
Provide hands-on assistance with text-highlighting and co-browsing capabilities
Seamlessly transfer chats to other agents such as second-level support
Protect your consumers’ information with enterprise-grade security and stability:
LivePerson complies with ISO 27001, SOC 2, PCI-DSS, SSAE 16 SOC 2, SOX, FISC, EU Privacy and other security standards
Integration features:
Configure the account number the module should use to embed LiveChat on your site.
LiveChat visibility settings based on a blacklist or whitelist of certain pages and user roles.
Pricing and Plans:
Click here or go to http://register.liveperson.com/wordpress to get started with a special promotion for WordPress users.
