內容簡介
客戶服務效率：
一名聊天代理可同時協助多名客戶，減少等待時間和電話通話。代理人可以將聊天對話轉移給其他代理人進行額外的幫助。當操作員不可用時，用戶可以填寫表單，您會收到一封電子郵件。
可自定義佈局：
在管理儀表板中，您可以使用公司形象的標誌、顏色和字體自定義您的即時聊天窗口的外觀。選擇最適合您需求的按鈕和位置。
高級聊天功能：
您可以使用啟用規則自定義小工具：仅在某些页面、在选择的时间后、在定义的工作日中显示...
与所有浏览器和操作系统兼容：
LiveHelp聊天与所有主要浏览器兼容：Internet Explorer（从版本7或更高版本）、Mozilla Firefox、Google Chrome、Safari，无论是在Windows还是Mac上。
文件传输：
通过聊天直接传输文件。访客和操作员可以传输最常见的大小文件（文档、图像），以最小化繁文缛节。无邮件拦截附件。
为每个连接的用户提供即时的完整聊天日志：
有关用户的即时信息：请求转发的网页和旧聊天。
记录的聊天会话：
记录过去30天的对话，有助于监控员工、服务质量和客户的常见问题。
高级分析：
监控聊天的性能，跟踪您的电子商务订单并提高客户满意度。
竞争成本：
无需安装费用，仅需年费，根据聊天部门和聊天代理人的数量提供渐进式折扣。
这是唯一官方支持LiveHelp即时聊天的插件。
翻译
您可以在此处添加自己的翻译：translate.wordpress.org
外掛標籤
開發者團隊
原文外掛簡介
Customer service efficiency:
One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email.
Customizable layout:
In administrator dashboard you may customize the appearance of your live chat window with logo, colors and font of your corporate image. Choose the best button and position for your needs.
Advanced chat features:
You may customize your widget with activation rules: show only on some pages, after a chosen time, in defined weekdays…
Compatibility with all browsers and OS:
LiveHelp chat is compatible with all major browsers: Internet Explorer(from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac.
File Transfer:
Transfer files directly via chat. The most common size files (documents, images) can be transferred from visitor and operator to minimize red tape. No mail blocking attachment.
Complete chat logs available in real time for each connected user:
Immediate information about users: the web page from which the request was turned and old chats.
Recorded chat sessions:
Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer’s frequently asked questions.
Advanced analytics:
Monitor the performance of your chat, track your e-commerce orders and increase your customer satisfaction.
Competitive costs:
No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents.
This is the only official plugin for LiveHelp live chat.
Translations
You can add your translations here: translate.wordpress.org
