前言介紹
- 這款 WordPress 外掛「LiveChat for Easy Digital Downloads」是 2018-01-31 上架。
- 目前有 10 個安裝啟用數。
- 上一次更新是 2019-09-10，距離現在已有 2062 天。超過一年沒更新，安裝要確認版本是否可用。以及後續維護問題！
- 外掛最低要求 WordPress 4.0 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 5.6 以上。
- 有 2 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
外掛標籤
live chat | chat plugin | live support | live chat plugin | easy digital downloads |
內容簡介
LiveChat是一款即時聊天應用程式，讓您可以在您的網站上與客戶聊天，立即回答他們的問題並解決任何疑慮。它的運作方式很簡單：您在網站上加入即時聊天，等待訪客提問，或者主動向他們發出聊天邀請。對您而言，這意味著更滿意的客戶、更多被解決的問題以及更多售出的產品。
如果您在網上銷售數字產品，例如電子書、軟體、WordPress外掛或佈景主題，那麼使用即時聊天是此處理所需的。客戶喜歡和即時聯絡代理人聊天，因為這是一種快速而自然的方式來回答他們的問題。
使用LiveChat的Easy Digital Downloads即時聊天外掛程式，您可以在客戶訪問您的網站時與他們互動，現場了解他們與您的網頁互動情況，並將客戶推進購買流程。
LiveChat也可按照您的網站設計進行自定義，讓您上傳您的徽標，設定在線和離線時的消息等。此外，您還可以跟踪有多少次聊天導致了銷售，客戶對您的服務的滿意度，您的平均回應時間等等。
除了即時聊天支援外，它還允許您回復離線消息，這些消息會保存在LiveChat儀表板中的工單中。
利用進行預聊天和後聊天調查搜集聯繫人信息以提供個性化的客戶體驗。此外，我們的即時聊天外掛程式與商家常用的第三方應用程式整合，包括MailChimp、Zendesk、HubSpot CRM、Facebook Messenger等。
即時聊天的好處：
-客戶方便 - 使用Easy Digital Downloads的即時聊天，讓客戶有選擇直接且免費的求助方式，並且可以在極小的干擾日常情況下使用，這是非常方便的。
-提高平均訂單價值 - 使用即時聊天和Easy Digital Downloads，讓客戶可以即時詢問他們想要購買的產品，而您可以即時回答他們的問題，簡化購買流程。
-增加銷售 - 使用即時聊天與客戶溝通有助了解他們的需求。您可以利用這些知識推薦相似的產品和服務，以增加平均訂單價值。
-快速解決問題 - 從過夜運輸到即時存取您的產品或服務，客戶希望能即時獲得幫助。在所有可用的客戶支援渠道中，無論是離線還是在線，即時聊天是最快速和最簡單的。
-保持競爭力 - 只要提供即時聊天支援，Easy Digital Downloads用戶就比不提供此服務的公司更勝一籌。通過更有效地管理產品，建立良好的客戶關係，就可獲取競爭優勢。
在Easy Digital Downloads商店中添加即時聊天：
在您的EDD網站上添加即時聊天外掛程式，以管理與客戶的溝通和互動。有了即時聊天，您可以直接與客戶聯繫，從而改善對話、捕捉更多的潛在客戶。
用途：
添加Easy Digital Downloads的即時聊天最簡便的方法是安裝我們的WordPress即時聊天外掛程式。這會自動嵌入所有您網店頁面的即時聊天代碼，無需進行任何複製黏貼。安裝完成後，您需要下載Windows或Mac OS的桌面應用程式。如果您計劃使用基於網頁的應用程式，則不需要其他軟件-可在所有最新的瀏覽器上運行。有了我們的iOS和Android應用程式，您可以在任何地方回應客戶，繼續聊天。
系統需求：
您需要...
原文外掛簡介
LiveChat is a live chat application that allows you to chat with customers on your website, immediately answer their questions resolve any concerns. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.
If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered.
With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process.
LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more.
In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets.
Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more.
Live chat benefits
Convenience for customers – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
Improve average order value – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
Increase sales – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
Faster problem resolution – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.
Stay competitive – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
Add live chat to your Easy Digital Downloads store
Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to generate and capture more leads thanks to improved conversations.
Usage
The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere.
Requirements
You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our website. There’s a 14-day trial available so you can test out all of the features for free – no credit card required.
Sign up for LiveChat here!
Live Chat Features
Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.
Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.
Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.
Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.
Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.
Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.
Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.
Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes.
Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are.
With our live chat plugin, there are many other features that can help you drive more sales and improve customer satisfaction; you can see all of them here.
Multilingual live chat plugin
Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:
Arabic / العَرَبِيَّة chat plugin
Armenian / Հայերեն chat plugin
Azeri / Azərbaycan chat plugin
Bulgarian / български chat plugin
Catalan / Català chat plugin
Simplified Chinese / 简体中文 chat plugin
Traditional Chinese / 繁體中文 chat plugin
Croatian / Hrvatski chat plugin
Czech / Česky chat plugin
Danish / Dansk chat plugin
Dutch / Nederlands chat plugin
English chat plugin
Estonian / Eesti chat plugin
Finnish / Suomi chat plugin
French / Français chat plugin
Georgian / ქართული chat plugin
German / Deutsch chat plugin
Greek / Ελληνικά chat plugin
Hebrew / עברית chat plugin
Hungarian / Magyar chat plugin
Icelandic / Íslenska chat plugin
Indonesian / Bahasa Indonesia chat plugin
Italian / Italiano chat plugin
Japanese / 日本語 chat plugin
Kazakh / қазақ тілі chat plugin
Korean / 한국어 chat plugin
Latvian / Latviešu chat plugin
Lithuanian / Lietuvių chat plugin
Malaysian / Bahasa Malaysia chat plugin
Norwegian (bokmål) / Norsk (bokmål) chat plugin
Norwegian (nynorsk) / Norsk (nynorsk) chat plugin
Polish / Polski chat plugin
Portuguese / Português chat plugin
Brazilian Portuguese / Português brasileiro chat plugin
Romanian / Română chat plugin
Russian / Русский chat plugin
Serbian / Srpski chat plugin
Slovak / Slovenčina chat plugin
Slovene / Slovenščina chat plugin
Spanish / Español chat plugin
Swedish / Svenska chat plugin
Thai / ไทย chat plugin
Turkish / Türkçe chat plugin
Ukrainian / Українська chat plugin
Vietnamese / Tiếng Việt chat plugin
Press & Brand Assets
If you are interested in writing about LiveChat, then we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets.
Notes
LiveChat is the best live chat plugin for Easy Digital Downloads plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.
Testimonials
We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option.
Jamie Lowary, a sales lead at PATLive
At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%.
Michal Haze, the Head of Customer Experience at Kinguin
Documentation and Support
For documentation and tutorials go to our help desk article.
If you have any more questions, start a live chat session with our support on the Easy Digital Downloads integration page.
For more information about live chat features, FAQs and documentation, check out our website.
If interested, you can join our community group here.
About us
LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal.
The LiveChat ecosystem
LiveChat’s ecosystem of products includes:
– LiveChat – a communication tool that allows you to chat live with your customers.
– HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
– ChatBot – a bot framework for AI chat bots.
– Open Messaging Platform – create and monetize apps or build extensions for your own team.
– Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「LiveChat for Easy Digital Downloads」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
1.0.0 | 1.1.0 | 1.1.1 | 1.2.0 | 1.2.1 | 1.2.2 | 1.2.3 | 1.3.0 | 1.3.1 | 1.3.3 | 1.3.4 | 1.4.0 | 1.4.1 | 1.4.2 | trunk |
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