內容簡介
這個外掛提供了支援工單與即時聊天介面、聯絡表單、前端和後端對話管理、懸浮的聯絡按鈕、回報和聯絡內容作者按鈕。
在後台/前台提供網站支援服務與訊息功能，整合工單管理與即時聊天介面於統一對話界面中。使用者可以自訂聯絡表單，依需要收集每個聯絡或對話所需的客製資料。
網站前端提供支援頁面，用戶可以開啟訊息對話
會員可以直接開啟對話，訪客需要先驗證電子郵件
管理員可以在後台看到並存取對話
對任何文章類型提供回報內容按鈕（可配置）
對任何文章類型提供聯絡作者按鈕（可配置）
將聯絡創建者的資訊添加至 BuddyPress/BuddyBoss 個人檔案，並適用於可配置的角色
針對登入用戶提供我的對話頁面，以便存取自己的工單
提供針對網站/回報內容/聯絡內容所有人/聯絡用戶的自訂支援部門
在所有頁面提供懸浮的支援按鈕（聯絡、新訊息），可停用
後台（網站支援）與前台（創作者）均提供訊息計數器
在對話中可傳送網路攝影機/螢幕/麥克風錄音及檔案上傳
針對聯絡提供自訂表單，包括自訂欄位（文字、下拉式選單、開關）和為每個聯絡保存的資料
針對每個部門提供自訂表單，可以針對每個工單設置自訂欄位
邀請通過電子郵件填寫表單、聯絡支援部門或加入一個新對話
與 MicroPayments 外掛 整合，提供付費支援（以每個對話、訊息計費）
更多功能即將推出...
外掛標籤
開發者團隊
② 後台搜尋「Contact Forms, Live Support, CRM, Video Messages」→ 直接安裝（推薦）
原文外掛簡介
Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.
Benefits
Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.
Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.
Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.
Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.
Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.
Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.
Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.
Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.
Features
Support pages in website frontend for starting/accessing conversations
Members can open a conversation directly, while visitors have to confirm their email first
Admins can see and access open Conversations from backend
Report Content button for any post types (configurable)
Contact Owner button for any post types (configurable)
Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
My Conversations page to website frontend, to access own tickets by logged in users
Custom support departments for website / report content / contact content owner / contact user
Floating support buttons (contact, new messages) on all pages (can be disabled)
Message counter in backend (site support) and frontend (for creators)
Send webcam/screen/microphone recordings and file uploads in conversations
Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
Custom form per department enables custom fields per conversation (ticket)
Invite by email to fill a form, contact a department or join a new conversation
Can messages, add to later messages for quick replies
Integrates with MicroPayments Plugin for paid support (per conversation, message)
Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
Multilanguage conversations with DeepL integration for translating messages on request
More features to come …
License
This plugin is released under a GPL license.
