內容簡介
Chatgram 是一款即時聊天支援外掛，讓訪客能夠在您的 WordPress 網站上與您進行即時對話。您可以透過 Telegram、Slack 或 Chatgram 控制台回覆，並提供 AI 助手功能來提升互動效率。
【主要功能】
• 即時聊天支援，雙向打字指示與已讀回執
• AI 助手可自動回覆或轉交人類
• 一鍵安裝，快速啟用即時聊天
• 自訂外觀，調整顏色與按鈕文字
• 會話歷史可跨頁面追蹤
• 支援電子郵件模式，適合非即時回覆
外掛標籤
開發者團隊
② 後台搜尋「Chatgram | Instant Livechat Support via Telegram / Browser」→ 直接安裝（推薦）
原文外掛簡介
Chatgram | Instant Livechat Support via Telegram / Browser drops a polished floating chat widget on every page of your WordPress site. Visitors chat with you in real time — you answer from Telegram, Slack or the Chatgram browser dashboard, and they see your reply instantly in the chat window, with typing indicators and read receipts. An optional AI assistant can answer first (or only when you’re away) and hands the conversation to a human whenever the visitor asks. If the visitor has left, your reply follows them by email.
Prefer the original asynchronous flow? Switch the widget to Email mode at any time: visitors fill in a contact form and receive your reply by email — exactly how Chatgram worked before live chat.
This plugin is built and maintained by brandID. It is not affiliated with, endorsed by, or sponsored by Telegram FZ-LLC or Telegram Messenger Inc. Telegram is a trademark of its respective owners and is used here only to describe the messaging service this plugin integrates with.
Why use this plugin
Real-time live chat. Typing indicators both ways, delivered/seen double ticks, file sharing, conversation history that follows the visitor across pages, and a rating at the end of each chat.
AI + human, your rules. Let the AI answer always, only when nobody is online, outside business hours, on a schedule, or only if no one replied within a set time. Visitors can ask for a person (or an instant AI answer) at any time.
One-tap install. Activate the plugin, click “Connect on Telegram”, and you’re live.
Stay where you already are. Replies happen in Telegram — the messaging app you check every day.
Beautiful out of the box. A floating button and accessible modal that respect reduced-motion and high-contrast preferences.
Customizable. Colors, placement, button text, and form labels — all editable from the WordPress dashboard.
Built for performance. A small, deferred JavaScript bundle on your front-end with no third-party CDN requests.
Privacy-first. No tracking cookies, no analytics pixels. Form data only flows between the visitor’s browser, the Chatgram API, and your Telegram account.
WooCommerce-ready. Fully compatible with High-Performance Order Storage (HPOS) and the block-based Cart & Checkout. On WooCommerce stores, messages sent from a product, shop, cart, or checkout page automatically include what the customer was looking at (product name, price, and link), and you can optionally hide the widget on checkout to keep the purchase funnel distraction-free.
How it works
The plugin registers your site’s domain with the Chatgram service the first time you open the setup screen.
You receive a personal Telegram invite link inside the WordPress dashboard.
Press “Start” in the Telegram bot — your account is now linked to your site.
New chats arrive in Telegram (and Slack or the browser dashboard if you connect them). Reply to the chat card — or tap “Chat now” to talk to the visitor directly — and they see your message instantly. If they have already left, they receive it by email.
New sites start in live chat mode. Sites that were connected before version 1.4.0 keep the classic email form until you switch them to live chat in the Chatgram dashboard (Live Chat → Settings) or with the /livechat command in the Telegram bot.
Documentation and support
Plugin homepage: https://chatgram.brandid.app
Support and contact: https://brandid.app
External services
This plugin connects to the Chatgram API, an external service operated by brandID, to deliver visitor messages from your contact form to your Telegram account. The plugin cannot function without this service because Telegram delivery is performed by the Chatgram backend.
Chatgram API
Service URL: https://chatgram-server.brandid.app
Provider: brandID — https://brandid.app
Terms of Service: https://chatgram.brandid.app/terms
Privacy Policy: https://chatgram.brandid.app/privacy
The plugin communicates with the Chatgram API in three situations:
1. When you first open Chatgram → Setup in the WordPress admin (one-time handshake)
What is sent: site URL, site name, admin email address, WordPress version, plugin version, locale.
Why: to register your site with the Chatgram service and generate a personalized Telegram invite link.
When: only the first time you open the Setup screen. The invite link is cached and reused on subsequent visits.
2. When a visitor uses the chat widget
Live chat (default for new sites): when a page with the widget loads, it asks the Chatgram API whether the site runs live chat or the email form and receives a random visitor ID (kept in the browser’s local storage, not a cookie). With it the widget sends the page address and title, the browser language and time zone, and — while the visitor chats — their messages, files they attach, optional name and email (prefilled for logged-in WordPress users), typing status with a short preview of the message being typed, and read receipts. While the page is open the widget sends a small heartbeat (about every 45 seconds, only while the tab is visible) so your team can see live visitors; this can be switched off in the Chatgram live chat settings (“visitor tracking”).
Email mode: the visitor’s name (optional), email address, subject, and message, together with your site’s domain — only when they submit the contact form.
Why: so the Chatgram service can deliver the conversation to you on Telegram, Slack or the browser dashboard, show your replies to the visitor in real time, let the optional AI assistant answer, and email replies the visitor missed.
3. When the plugin is deactivated or uninstalled
What is sent: your site’s domain.
Why: to mark your entry as inactive on the Chatgram side so it stops accepting new tickets.
When: only on plugin deactivation or uninstall. The endpoint is https://chatgram-server.brandid.app/integrations/wordpress/uninstall.
The plugin does not call the Chatgram API on activation; the handshake is deferred until you open the Setup screen so the invite link is generated only when needed. No analytics, tracking pixels, fingerprinting, or third-party CDN scripts are loaded.
By installing and activating this plugin, you agree to the Chatgram Terms of Service and Privacy Policy linked above. You should also disclose this third-party data transmission in your own website’s privacy policy.
Source code and build process
This plugin bundles a single compiled JavaScript file at public/js/chatgram-widget.umd.js. The unminified, human-readable source for this file is included inside the plugin in the src/ directory:
src/chatgram-widget/ — full unminified source of the bundled widget.
src/chatgram-widget/README.md — build instructions (esbuild build script, dependencies, and the exact command used to produce the UMD bundle that ships in public/js/).
All other plugin code (PHP, CSS, and admin-side JavaScript) is shipped in its original, human-readable form. No minified or compiled assets are loaded from third-party CDNs.
To rebuild the widget locally from the included source:
cd src/chatgram-widget
npm install
npm run build — produces dist/chatgram-widget.umd.js
Copy the file into the public/js/ folder of this plugin.
