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② 後台搜尋「Kanom Chatbot for Customer Support & Sales」→ 直接安裝（推薦）
原文外掛簡介
Turn more website visitors into leads and customers — automatically.
Kanom Chatbot is an AI-powered sales and customer support assistant for WordPress that helps convert visitors into qualified leads through real conversations — not static contact forms.
Answer questions instantly, recommend products, capture emails at the right moment, and follow up while purchase intent is still high.
The chatbot learns directly from your website content — pages, products, FAQs, pricing, policies, and documentation — so responses stay accurate, on-brand, and grounded in your real business.
No API keys. No complicated setup. No separate AI accounts.
Install in under 2 minutes and start answering visitors 24/7.
Why Kanom Chatbot?
Most visitors never fill out a contact form.
Kanom turns those missed opportunities into conversations that can qualify leads, answer objections, recommend products, and capture emails automatically.
Instead of losing visitors who have questions, your site gets an AI assistant that:
Responds instantly in multiple languages
Captures leads naturally during conversation
Helps shoppers find the right product
Handles repetitive support questions automatically
Learns from your actual website content
Gives your team a searchable pipeline of conversations and leads
Every chat becomes an opportunity to increase conversions.
Everything an AI assistant on your website should do
AI Customer Support — 24/7
Reduce repetitive support tickets by answering common questions instantly: shipping, returns, pricing, policies, account help, onboarding, and more. Visitors get answers in their own language, day or night.
AI Sales Assistant
Help visitors choose products, answer pre-sale questions, recommend related items, and reduce hesitation before checkout. Works hand-in-hand with WooCommerce.
Lead Capture Built Into the Conversation
Instead of interruptive popups or generic forms, Kanom asks for contact details naturally at the right moment in the conversation. Every captured lead includes:
Name and email
Visitor intent (what they were asking about)
Source page (where the conversation happened)
Full conversation transcript
CSV export and analytics
You also get a live email with the transcript so you can follow up while purchase intent is fresh — and a weekly digest summarising what converted last week.
Site-Aware Answers
Kanom automatically indexes your pages, posts, and WooCommerce products so answers come from your actual content — not hallucinated AI responses. No manual training or document uploads required. Edit a page; the bot knows about it on the next save.
WooCommerce-Aware
When a visitor opens chat with items in their cart, the bot knows what’s in it — so it can answer cart-specific questions in context, recommend related products, and nudge hesitant shoppers toward checkout.
Proactive Engagement
Auto-open the chat after a few seconds, at a scroll depth, or on exit intent — with a custom greeting. Visitors who would have bounced get one more chance to ask a question.
Analytics & Insights
Track conversations, conversion rates, top questions, unresolved issues, and the pages generating the most leads. A Monday-morning email digest summarises last week without making you log in.
Multilingual Out of the Box
Visitors type in any language; the bot answers in the same one. No translation plugins, no per-language setup — works across 95+ languages from day one.
Privacy-First & GDPR-Ready
Optional chat storage, IP anonymization, configurable retention (off, 30, 90, 180, or 365 days), and a one-click “delete everything” that cascades to captured leads. Captured leads live in your own WordPress database — not on a third-party server.
Set up in minutes
Install the plugin
Add your business information
Customize the chatbot design
Start chatting with visitors instantly
No coding required. No AI experience needed. No API keys required.
Hosted AI included
Kanom includes hosted AI out of the box, so you can launch immediately without managing OpenAI or Anthropic accounts.
Prefer using your own AI provider? Kanom also supports OpenAI, Anthropic, and Google models through WordPress AI Connectors — useful if you want unlimited messages on your own bill.
Turn your website into a lead generation engine
Your visitors already have questions.
Kanom helps you answer them instantly, convert more of them into customers, and capture leads automatically — even while you sleep.
Install Kanom Chatbot today and start turning conversations into revenue.
What’s included on every plan
Hosted AI included (no API keys to manage)
Lead capture in conversation, with full transcript + intent + source page
Site-aware answers from your real pages, posts, and products
WooCommerce-aware (cart context, product recommendations)
Proactive triggers (time on page / scroll depth / exit intent)
Multilingual — works in 95+ languages
Analytics dashboard + weekly email digest
GDPR-friendly privacy controls
Floating chat widget — fully customizable (color, logo, position, greeting, tone)
Shortcode [kanom_chatbot] for embedding on specific pages
Admin chat logs with transcript view + CSV export
Built-in Support tab — reach our team directly from inside WordPress
Paid plans unlock higher monthly message volume, multiple sites, unlimited live lead notifications (free plan emails the first 5/month and stores the rest), and the ability to remove the “Powered by” badge from the widget.
External services
This plugin requires our hosted AI service to function. There is no option to run it without it — the AI provider key is held server-side and never ships with the plugin.
The plugin communicates with our hosted service at wpsmartchatbot.com (operated by us). All routes are sub-paths of https://wpsmartchatbot.com/wp-json/wpsc-saas/v1/:
/trial — issues a free license. Sent: site URL, admin email. Called the first time a visitor sends a chat message (not on activation).
/activate, /deactivate — register/deregister this site against a paid license. Sent: license key, site URL.
/validate — daily license re-check. Sent: license key, site URL.
/plans — fetches the public plan catalog for the License page. No personal data sent.
/usage — reports the local monthly message count. Sent: license key, site URL, message count.
/chat — proxies the visitor’s conversation to a third-party AI provider (currently DeepSeek). Sent: license key, site URL, the chat messages, and the AI prompt you configured (business name, FAQ, tone, etc.).
/checkout/{plan} — opens a Stripe checkout link in a new tab when an admin upgrades.
Data sent depends on the route — see the per-route list above. The visitor’s chat messages and your AI prompt are forwarded to the AI provider only via the /chat route, and only when a visitor actually sends a message.
Service endpoint: https://wpsmartchatbot.com/wp-json/wpsc-saas/v1
Terms of Service: https://wpsmartchatbot.com/terms
Privacy Policy: https://wpsmartchatbot.com/privacy
By installing and activating this plugin, you agree to the Terms of Service and Privacy Policy linked above.
Roadmap
Team accounts & multiple chatbots per account
WhatsApp integration
Human handoff (transcript → admin’s inbox with reply-to so support replies go back to the visitor by email)
CRM webhook (push captured leads to Zapier / Make / your CRM of choice)
Deeper WooCommerce integration (order history, recently-viewed, wishlist)
A/B testing for proactive triggers (test different opener messages, see which converts more leads)
