[WordPress] 外掛分享： HelpDesk contact form plugin

WordPress 外掛 HelpDesk contact form plugin 的封面圖片。

前言介紹

  • 這款 WordPress 外掛「HelpDesk contact form plugin」是 2024-08-22 上架。
  • 目前有 40 個安裝啟用數。
  • 上一次更新是 2024-11-06，距離現在已有 178 天。
  • 外掛最低要求 WordPress 4.6 以上版本才可以安裝。
  • 外掛要求網站主機運作至少需要 PHP 版本 6.1 以上。
  • 有 4 人給過評分。
  • 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。

外掛協作開發者

helpdeskcom |

外掛標籤

helpdesk | contact form | contact page | customer support | ticketing system |

內容簡介

總結文案：
提升網站用戶體驗並增加親和力，使用由HelpDesk提供技術支援的最佳WordPress聯絡表單。

問題與答案：
1. HelpDesk聯絡表單外掛的主要特點有哪些？
- 可客製化表單元素。根據您的業務調整聯絡表單，隨意調整表單欄位、驗證訊息和錯誤狀態，引導訪客成功提交訊息。
- 無縫整合。使用生成的短碼將聯絡表單嵌入您選擇的網站上，快速且簡單地設定。
- 自動建立工單。將任何網站訊息迅速轉換為HelpDesk工單，加快回應時間。
- 用戶友好介面。選擇易於導航且可按您喜好自訂的聯絡表單。
- 終端到終端的支援。即時回應並保持聯絡表單訊息井然有序。

2. 在HelpDesk中如何管理聯絡表單？
- 當有人在您的WordPress網站上提交聯絡表單時，它會直接轉送至HelpDesk並自動變成一張工單。
- 透過HelpDesk工單，您可以管理不同的項目：
- 狀態。透過指定不同狀態來追蹤每張工單的進度，始終知道需要關注的事項。
- 優先順序。標記具緊急性的工單，以確保最關鍵的問題被優先處理。
- 標籤。將工單進行標籤分類，方便導覽和過濾，快速找到相關問題。
- 自訂欄位。使用額外欄位自訂聯絡表單和工單，以擷取所需全部資訊。
- 指派團隊和代理人。將工單直接指派至正確的團隊或代理人。

原文外掛簡介

WordPress contact form plugin by HelpDesk ticket system
Be more approachable and upgrade the user experience with the best WordPress contact form powered by the HelpDesk ticketing system.
Use the built-in help desk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically turned into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track!
Why choose the WordPress contact form plugin by HelpDesk?
The main HelpDesk contact form features are:

Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. Guide your visitors in submitting a message successfully.
Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up.
Automated ticket creation. Turn any website message into a HelpDesk ticket in a snap and speed up response times.
User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want.
End-to-end assistance. Give timely responses and keep your contact form messages neatly organized.

Read the article on HelpDesk contact forms to learn more about their benefits.
What can you do with a contact form in the HelpDesk ticket system?
When someone submits a contact form on your WordPress website, it goes straight to the HelpDesk ticket system and turns into a ticket — automatically!
With HelpDesk tickets, you can manage:

Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention.
Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first.
Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries.
Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need.
Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job.
Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach.
Text formatting. Use rich text formatting to make your messages clear and professional.
Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent.
AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer.
Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work.
And more, depending on your needs and processes.

With so many ticket customization and detailing options, the HelpDesk ticket system is the perfect tool for companies looking to better their assistance potential.
Watch the demo to get a taste.
Top chosen HelpDesk ticket system features
HelpDesk ticket system is more than a contact form — it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly.
Try a comprehensive set of features to boost your support efforts:

Automations. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria.
Team collaboration. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team.
Reporting and analytics. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement.
Multichannel support. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience.
Visitor satisfaction. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback.
Integrations. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk Marketplace for additional apps and integrations that extend your ticketing system’s functionality.
Custom workflows. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations.
Security and compliance. Keep your data secure with HelpDesk’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information.

All HelpDesk ticket system features are available for free for 14 days!
Ready to make your work (and life) easier?
Install the WordPress contact form plugin by the HelpDesk ticket system now and turn your contact form into a support powerhouse! Make helping effortless with advanced ticketing features.
Notes
Requirements
The WordPress contact form plugin by the HelpDesk ticketing system is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page.
Localization
The WordPress contact form plugin by the HelpDesk ticketing system is currently available in English. However, you can translate the plugin into any language at translate.wordpress.org.
Partner with HelpDesk
Want to open a HelpDesk account for a client? Check our Partner Program.
Documentation and Support

For documentation and tutorials, visit our official help center.
Check out our official website for more information about ticketing features.

About us
We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com.
In addition to HelpDesk, the Text ecosystem of products includes:

LiveChat – a communication tool that allows you to chat live with your customers.
OpenWidget – a versatile widget that integrates various communication tools into your website for enhanced customer interactions.
ChatBot – a bot framework for AI chat bots.
KnowledgeBase – a public help center widget
Open Messaging Platform – create and monetize apps or build extensions for your own team.

Use of a Third-Party or External Service
The HelpDesk contact form relies on third-party services to function properly. They are used to:

Create an account with HelpDesk and log into HelpDesk in order to configure the contact form.
Load the form’s embed script from HelpDesk to display the contact form on your website and in the WordPress admin panel.
Load the form’s configuration and apply it to the form on your website.

The URLs of the third-party services are:
– https://app.helpdesk.com
– https://forms.helpdesk.com
– https://api.helpdesk.com
– https://accounts.livechat.com
The use of those services is regulated by our Privacy Policy and Terms of Use.

各版本下載點

  • 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
  • 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「HelpDesk contact form plugin」來進行安裝。

（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。

1.1.0 | 1.1.1 | 1.1.2 | 1.1.3 | 1.1.4 | 1.1.5 | trunk |

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