內容簡介
Excitel 提供語音通訊功能，可幫助您及時回答用戶的問題，從而提高銷售額和客戶忠誠度。
用戶無需每次安裝額外應用程式、添加聯繫人、撥打長號碼。用戶只需點擊“呼叫”按鈕，就可以獲得所有必要的信息。
功能：
設定工作時間。調整接聽電話的時間，其餘時間也可讓用戶錄製語音信息並發送給您。
多線同時呼叫。使客戶能夠在幾分鐘內解決所有問題，而無需等待與操作員交談的順序。
呼叫轉移。允許您將呼叫轉移到另一個操作員或經理。
呼叫統計信息。可查看每個呼叫的歷史記錄。系統記錄呼叫時間和持續時間、客戶的其他信息（位置、IP 等）和對話記錄。
呼叫錄音。對於分析客戶反饋、控制和發展操作員的專業技能來說是不可或缺的功能。
將通話數據匯出到 MS Excel。如果需要，可以將通話數據匯出到 Microsoft Excel 並進行全面分析。
自定義在線呼叫按鈕的設計。服務允許您根據網站設計和企業風格創建個性化按鈕的外觀。
跨平台。網站上的呼叫可以在各種操作系統（Windows、MacOS、Linux）和最流行的瀏覽器（Chrome 35+、Mozilla Firefox 24+和Opera 18+）上運行。Excitel 在通話過程中使用瀏覽器技術（WebRTC 和 Flash）。
有關客戶的其他信息。如果用戶在您的網站上註冊，那麼您可以通過Excitel API將此信息發送給您的操作員（在通話期間）。
向客戶發送表單。您可以在通話期間向客戶發送表單。
聊天功能。您可以在通話期間與客戶進行聊天。
此插件旨在簡化在網站上添加在線呼叫按鈕的過程。您可以註冊並嘗試使用免費方案的服務功能。如需更多信息，請發送消息給支持團隊。
外掛標籤
開發者團隊
原文外掛簡介
Excitel offers voice communication, which will help you to answer user’s questions in time. As a result, this will increase sales and customer loyalty.
The user does not need installation of additional applications every time, adding contacts, going for the phone and dialing long numbers. The user may just click “Call” button and find out all the necessary information.
Features:
Setting of the working hours. Adjust the time for receiving calls, and at the rest of the time users will be able to record voice messages and send them to you.
Several lines for simultaneous calls. Enables customers to resolve all issues in a few minutes without waiting for their turn to talk to the operator.
Call Forwarding. Allows you to forward the call to another operator or manager.
Statistics of the calls. History on each call is available. The system stores the time and duration of the call, additional information about customer (location, IP and etc), record of the conversation.
Call Recording. An indispensable functional for analysis of customer feedback, control and development of professional skills of operators.
Export of calls data into MS Excel. If necessary, you can export the data of calls to Microsoft Excel and produce a comprehensive analysis.
Custom design for online call button. The service allows you to create an individual button’s appearance according to the site design and corporate style.
Cross-platform. The call from the site works on various operating systems (Windows, MacOS, Linux) in the most popular browsers: Chrome 35+, Mozilla Firefox 24+ and Opera 18+. Excitel uses browser technologies (WebRTC and Flash) during the call.
Additional information about customer. If user registered on your site, then you can send this information via Excitel API. This information will be available for your operators (during the call).
Send form to customer. You can send the form to customer during the call.
Chat. You can chat with customer during the call.
This plugin is designed to simplify the process of adding online call buttons to the website. You can register and try the functionality of the service with Free plan. For more information send the message to support
