前言介紹
- 這款 WordPress 外掛「EngageBay Live Chat – Best live chat plugin for WordPress sites」是 2019-10-30 上架。
- 目前有 100 個安裝啟用數。
- 上一次更新是 2024-08-22，距離現在已有 254 天。
- 外掛最低要求 WordPress 3.7 以上版本才可以安裝。
- 有 3 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
外掛標籤
chat | livechat | live chat | chat plugin | live chat plugin |
內容簡介
EngageBay 免費即時聊天 WordPress 外掛是一項在網站上提供即時客服聊天服務的工具，能讓您的訪客和客戶輕鬆地直接從您的網站與您溝通。透過我們的免費聊天軟體，提升客戶服務體驗，專為 WordPress 社群而設計，立即增加客戶服務與銷售成果。
使用 EngageBay 的 WordPress 即時聊天外掛，您可以快速輕鬆地將即時聊天支援加入您的 WordPress 網站，與訪客和客戶進行即時溝通，迅速解決他們的問題或疑慮。透過完整的 WordPress 即時聊天外掛，提升銷售並建立更強大的客戶關係。
此 WordPress 支援聊天外掛能幫助您為每位客戶提供獨立的一對一即時支援，是完全免費的。
EngageBay 的即時聊天外掛使用起來非常愉悅。憑藉著表情符號、文件附件以及捷徑等功能，真的很棒！
Brian – WordPress 顧問
EngageBay 的即時聊天是市面上最好的 WordPress 即時聊天外掛。以下是為什麼聰明的企業主和他們的客戶喜歡我們，您也會喜歡的原因！
EngageBay 即時聊天在您的商務活動中能為您創造什麼價值？
- 即時與客戶交談。
- 追蹤整個客戶旅程。
- 主動發送消息，邀請客戶進行實時聊天。
- 收集對話記錄的深入見解。
- 提高客戶對商務活動的信任和品牌價值。
- 使代理人在聊天窗口中得到所有客戶信息。
- 在每次聊天後使用客戶反饋來衡量其體驗和代理人表現。
- 作為團隊協作，實現快速解決方案。
- 測量每個數據點，運行報告並獲得指標，以提高客戶滿意度。
- 即將推出的聊天機器人可以自動吸引訪客。
EngageBay 即時聊天的主要功能：
- 在多個網站和博客上安裝即時聊天小組件而無需額外費用。
- 完全自定義聊天小組件，以適應您的網站。從一系列顏色和選項中混合和匹配。
- 通過為常見答案和回復創建捷徑節省時間。在聊天會話中點擊一個按鈕即可訪問這些捷徑。
- 單擊即可將聊天轉移給其他代理人。作為團隊協作，為客戶提供卓越體驗。
- 隨著訪客在您的網站上瀏覽，提供無縫的聊天體驗。
- 當代理人完成聊天時，將對話記錄作為參考電子郵件發送給客戶。
即時與客戶交談
為您的客戶提供一種簡單，快速且有效的方式與您的支援代理人互動，以回答他們的查詢並解決問題。透過即時聊天與客戶溝通，確保提供增值的客戶服務體驗，建立有意義的長期關係。
追蹤整個客戶旅程
在單一視窗中查看所有客戶信息，管理和從一個地方尋找。使用 EngageBay 即時聊天完全了解您客戶的行為，並個性化您的方法。在您的網站上跟踪您客戶的位置和旅程（當前頁面、訪問的頁面、花費時間等）。當訪客發起聊天但您的支援代理人或銷售代理人無法進行聊天時，會收到電子郵件通知。
主動提供支援
傳送一個消息，邀請客戶進行實時聊天，尋求他們所需要的支援。
立即與訪客進行聯繫
追踪整個客戶旅程
主動發送消息，以邀請客戶進行聊天
通過對話記錄獲取深入見解
增強公眾對您的品牌的信任和價值
在聊天窗口中為代理人提供所有客戶信息
在每次聊天後使用客戶反饋來衡量其體驗和代理人表現
以團隊合作方式迅速解決問題
通過測量每個數據點運行報告並獲取指標，以提高客戶滿意度
即將推出的聊天機器人可以自動吸引訪客
原文外掛簡介
EngageBay’s Free Live Chat plugin is a live chat service which allows your on-site visitors and customers to communicate with you easily straight from your website. Take customer service experience to the next level with our free live chat software! It is designed specifically for the WordPress community. Boost customer service and grow sales instantly.
With the EngageBay live chat plugin for WordPress, you can quickly and easily add live chat support to your WordPress website. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns.
With a fully functional WordPress live chat plugin, boost your sales and build stronger customer relationships.
This WordPress support chat plugin will help you deliver the personalised one-on-one live support to every customer.
It is absolutely free
EngageBay live chat plugin is a pleasure to use. With emojis, file attachments and shortcuts, it’s really awesome
Brian – WordPress Consultant
EngageBay live chat is the best WordPress live chat plugin available in the market.
Here’s why smart business owners, and their customers love us, and you will too!
How EngageBay Live Chat Can Add Value To Your Business
Talk to your customers in real-time.
Track the entire customer journey.
Send proactive message to invite your customers to a live chat.
Gain deep insights within chat transcripts.
Increase trust and brand value of your business.
Have all the customer information available for your agent right in the chat window.
Use customer feedback after each chat to measure their experience, agent performance.
Collaborate as a team for quick solutions.
Measure every data point, run reports and get metrics to boost customer satisfaction.
Upcoming chatbot will engage visitors automatically.
Key Features of EngageBay Live Chat:
Install the live chat widget on as many websites and blogs as you want at no additional cost.
Customize the chat widget completely to suit your website. Mix and match from a range of colors and options.
Save time by creating shortcuts for common answers and replies. Access these shorts with a click of a button in the chat sessions.
Transfer chats to other agents in a single click. Work as a team to delight customers.
Follow visitors as they browse through your website, providing a seamless chat experience.
Email the chat transcript to the customer for reference as soon as the agent is done with the chat.
Talk to your customers in real-time
Give your customers an easy, fast, and effective way to interact with your support agents to get their queries answered and issues resolved. Ensure enhanced customer service experiences and build meaningful and long lasting relationships by communicating with your customers over live chat.
Track the entire customer journey
View all customer information in a single window – manage and reach out from one place. Get complete visibility of your customer behavior using EngageBay LiveChat and personalize your approach. Track your customer’s location and journey on your website (Current page, pages visited, time spent, etc.). Receive emails when visitors initiate a chat but your support agents or sales agents are unavailable to chat.
Offer support proactively
Send a message to invite your customers by initiating a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on several factors like the page the visitor is browsing, their location, referral website, whether they are a new or returning visitor and many more. Automate the chat invitations easily with EngageBay.
Gain deep insights with chat transcripts
EngageBay provides you all the live chat transcripts along with a smart and easy interface to filter chats and search through transcripts. Gain insights and valuable information and make smart decisions to enhance customer satisfaction.
EngageBay live chat has been a boon of sorts. My issue resolution time has come down phenomenally and my customers are totally happy with our support . A must try for everyone interested in growing your business.
Ellie Johnson – A WordPress user
Have complete information at your fingertips
Sifting through multiple channels to retrieve relevant customer information?
Have all the customer information available for your agent right in the chat window so they know who the customer is and what they need. Improve the agent efficiency, turnaround times and help your agents give the best on every online chat.
Use customer feedback to boost agent performance
Know how quickly your support team is responding and set ‘average response time’ goals. Let customers leave feedback after each chat and that will help you measure their experience and also take stock of your agent’s performance. Get a complete overview to see your team performance across both sales & support.
We are a financial services business. Using EngageBay live chat app, we collected customer’s feedback for our services and also our support. We then created personalized emails for each product. This has seen our sales and engagement go through the roof.
Sebastian Matthew – Co-founder of a financial services company.
Collaborate as a team for quick solutions
Multiple team members can assist an online customer to combine knowledge and resolve issues quickly. Support agents can add personalized notes to each chat for future references. Also, get access to all previous conversations to assist customers better. View customer interactions from all channels on a single dashboard.
Have access to powerful live chat metrics at fingertips
Measure every data point such as average response time, first response time, agent productivity, customer feedback, etc. Run reports and get metrics to boost customer satisfaction. Identify areas to improve and work on them to deliver world class support.
Integrate with other favorite tools you love
Use Zapier to send entries from your EngageBay live chat app to marketing automation and CRM systems like Salesforce, Hubspot, EngageBay CRM, Mailchimp, ActiveCampaign, AWeber, Campaign Monitor, Constant Contact, Infusionsoft, Slack, Zendesk, Pipedrive, Twilio, Madmimi, Getresponse, Pardot, Totalsend, Emma, iContact, Mailerlite, Mailpoet and more.
EngageBay chat plugin is a popular alternate to other live chat apps like Crisp, Zopim, ClickDesk, Freshchat, Intercom, Olark, Live person, Snapengage, Chatra, Salesiq, Twak.to, Drift, Gist, LiveHelpNow, PureChat, LivePerson, Zendesk Chat, Velaro, Kayako, WebsiteAlive, LiveHelpNow, Comm100, Salesiq etc.
About Us
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails and automate your marketing funnel through marketing automation – all from one easy to use platform.
EngageBay is used by over 12,000 growing companies around the world to boost marketing and sales.
Some of our product offerings:
Free CRM – Free CRM software to store unlimited contacts.
Email and SMS Marketing – Engage your customers using engaging emails and SMS/Text messages
Marketing Automation – Automate your marketing processes in minutes using our visual builder.
Live chat and help desk – Deliver fantastic support and delight your customers using our free live chat and help desk software.
Our other WordPress plugins:
Landing pages – Create converting landing pages for your WordPress website for free.
Contact forms and web popups – Capture leads on your WordPress site for free using our contact forms and web popups.
Add-on For Contact Form 7 – Send all Contact Form 7 entries to EngageBay automatically to nurture them further.
EngageBay for Gravity Forms – Connect your gravity forms with EngageBay.
WooCommerce integration – Integrate WooCommerce store with EngageBay with a single click and grow your business instantly.
Support
Check out our support page for help documentation and access other support channels or simply send us an email to [email protected].
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「EngageBay Live Chat – Best live chat plugin for WordPress sites」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
1.1 | 1.2 | 1.3 | 1.1.1 | 1.1.2 |
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