內容簡介
Deskovi 為您的 WooCommerce 商店增添了一個獨立的支援票務系統。顧客可以開啟票務（無論是登入用戶或經過驗證的訪客），客服人員則可在 wp-admin 的控制台中回覆，並自動將每個票務與相關訂單連結。
【主要功能】
• 支援票務系統，具回覆、狀態、優先級及檔案附件功能
• 提供 WooCommerce 訂單背景資訊給客服人員
• 可直接從票務中處理退款或重新發送訂單發票郵件
• 客服人員分配及按人員篩選票務
• 支援批次狀態變更及批次刪除票務
• 可匯出票務資料為 CSV 檔案
外掛標籤
開發者團隊
原文外掛簡介
Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers can open tickets (logged in or as a verified guest), agents reply from a dashboard inside wp-admin, and every ticket can be linked to the relevant order automatically.
Features
Ticket system with replies, status, priority, and file attachments
WooCommerce order context for agents (HPOS-compatible)
Issue refunds or resend the order invoice email directly from a ticket
Agent assignment, with per-agent ticket filtering
Bulk status changes and bulk delete on the admin ticket list
CSV export of tickets (respects the current search/filter)
Canned replies (macros): reusable reply templates with one-click insert and placeholder substitution
Configurable email notifications for ticket events
Optional customer chat widget on the storefront
Guest email OTP verification for visitors who are not logged in
Privacy export and erase hooks for WordPress Tools → Export / Erase Personal Data
Admin diagnostics and activity log
All data — tickets, messages, and attachments — is stored in your own WordPress database. Deskovi does not require an external account or send data to any third-party service.
Requires WooCommerce.
Source Code
This plugin’s admin dashboard and customer widget are built from TypeScript/React source using @wordpress/scripts (webpack). The compiled, minified files shipped in assets/admin and assets/widget are generated from this source.
Full source, build tooling, and build instructions (npm install && npm run build) are publicly available at:
https://github.com/itsmanzur/deskovi
Fonts
The admin screen uses Inter (Latin) and Hind Siliguri (Bengali), both under the SIL Open Font License 1.1. The licence texts are in assets/fonts/.
