內容簡介
Deskovi 為您的 WooCommerce 商店新增一個獨立的支持票務系統。顧客可以開啟票務（無論是登入用戶或經過驗證的訪客），代理人則可在 wp-admin 控制台中回覆，並自動將每個票務與相關訂單連結。
【主要功能】
• 支持票務系統，具回覆、狀態及檔案附件功能
• WooCommerce 訂單上下文，兼容 HPOS
• 可選的顧客聊天小工具
• 訪客電子郵件 OTP 驗證
• 隱私數據匯出與刪除鉤子
• 管理員診斷與活動日誌
外掛標籤
開發者團隊
原文外掛簡介
Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers can open tickets (logged in or as a verified guest), agents reply from a dashboard inside wp-admin, and every ticket can be linked to the relevant order automatically.
Features
Ticket system with replies, status (open/pending/resolved/closed), and file attachments
WooCommerce order context for agents (HPOS-compatible)
Optional customer chat widget on the storefront
Guest email OTP verification for visitors who are not logged in
Privacy export and erase hooks for WordPress Tools → Export / Erase Personal Data
Admin diagnostics and activity log
All data — tickets, messages, and attachments — is stored in your own WordPress database. Deskovi does not require an external account or send data to any third-party service.
Requires WooCommerce.
Source Code
This plugin’s admin dashboard and customer widget are built from TypeScript/React source using @wordpress/scripts (webpack). The compiled, minified files shipped in assets/admin and assets/widget are generated from this source.
Full source, build tooling, and build instructions (npm install && npm run build) are publicly available at:
https://github.com/itsmanzur/deskovi
