內容簡介
Deskovi 為您的 WooCommerce 商店新增一個獨立的支援票務系統。客戶可以開啟票務（無論是登入用戶或經過驗證的訪客），代理人則可在 wp-admin 的控制台中回覆，並且每個票務都能自動連結到相關訂單。
【主要功能】
• 支援票務系統，具回覆、狀態及檔案附件功能
• WooCommerce 訂單上下文，支援 HPOS
• 代理人指派及票務過濾
• 可重複使用的回覆模板
• 可配置的票務事件電子郵件通知
• 客戶端可選的聊天小工具
外掛標籤
開發者團隊
原文外掛簡介
Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers can open tickets (logged in or as a verified guest), agents reply from a dashboard inside wp-admin, and every ticket can be linked to the relevant order automatically.
Features
Ticket system with replies, status (open/pending/resolved/closed), and file attachments
WooCommerce order context for agents (HPOS-compatible)
Agent assignment, with per-agent ticket filtering
Canned replies (macros): reusable reply templates with one-click insert and placeholder substitution
Configurable email notifications for ticket events
Optional customer chat widget on the storefront
Guest email OTP verification for visitors who are not logged in
Privacy export and erase hooks for WordPress Tools → Export / Erase Personal Data
Admin diagnostics and activity log
All data — tickets, messages, and attachments — is stored in your own WordPress database. Deskovi does not require an external account or send data to any third-party service.
Requires WooCommerce.
Source Code
This plugin’s admin dashboard and customer widget are built from TypeScript/React source using @wordpress/scripts (webpack). The compiled, minified files shipped in assets/admin and assets/widget are generated from this source.
Full source, build tooling, and build instructions (npm install && npm run build) are publicly available at:
https://github.com/itsmanzur/deskovi
