內容簡介
RepairBuddy 是一款專為修理商店設計的完整 CRM 和線上預約外掛，能有效管理手機、電腦及其他電子產品的維修業務，將所有維修流程整合在 WordPress 網站上。
【主要功能】
• 線上接受維修預約
• 管理客戶及維修服務
• 發送專業維修報價
• 追蹤維修進度與狀態
• 創建專業維修發票
• 自動發送通知訊息
外掛標籤
開發者團隊
② 後台搜尋「RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
RepairBuddy is a complete Repair Shop CRM, Repair Management System and Online Booking Plugin for WordPress.
Designed especially for cell phone repair shops, smartphone repair businesses, computer repair shops, laptop repair centers and electronics repair businesses, RepairBuddy gives you the tools to manage your repair operation from your WordPress website.
RepairBuddy can also be adapted for many other repair and service businesses, including watch repair, jewelry repair, camera repair, drone repair, bicycle repair, appliance repair, TV repair, HVAC repair, automotive repair and more.
Instead of using separate tools for bookings, repair tickets, estimates, customer management, invoices and repair status tracking, RepairBuddy brings your repair workflow together in one WordPress-based system.
What Can RepairBuddy Do?
With RepairBuddy, you can:
Accept online repair bookings directly from your WordPress website.
Schedule repair appointments and available time slots.
Manage customers, devices, brands, models and repair services.
Create and manage repair jobs, repair tickets and work orders.
Send professional repair estimates and allow customers to approve or reject them.
Assign repair jobs to technicians and manage technician workloads.
Track repair progress with customizable job statuses.
Let customers check repair status online using a case number or other identifiers.
Manage parts, services and extras for repair jobs.
Create professional repair invoices and payment receipts.
Accept online payments through WooCommerce and record offline payments.
Send automatic email and SMS notifications.
Capture digital signatures for repair authorization, pickup and delivery.
Record technician time logs and calculate labor costs.
Track job expenses and business expenses.
Collect customer reviews and feedback.
Send maintenance and next-service reminders.
Manage warranty claims.
Provide customers with a customer portal.
View repair business reports and analytics.
Manage multiple users including administrators, managers and technicians.
RepairBuddy is built around the real workflow of a repair business:
Customer → Booking → Device → Evaluation → Estimate → Approval → Repair Job → Technician → Parts & Services → Payment → Pickup/Delivery → Review → Next Service
Cell Phone Repair Shop Software
RepairBuddy is an excellent fit for cell phone and smartphone repair shops.
You can manage smartphones, tablets, accessories and other mobile devices while recording information such as:
IMEI numbers
Serial numbers
Device notes
Customer-provided information
Repair services
Parts
Device condition
Repair estimates
Job status
Payments
Customer communications
Customers can book phone repairs online, choose services, select appointment times, approve estimates and check repair status from your website.
Computer Repair Shop Software
RepairBuddy also works as computer repair shop software and computer repair CRM.
Manage:
Desktop computers
Laptops
Mac computers
Windows PCs
Tablets
Computer components
Hardware repairs
Software services
Diagnostics
Upgrades
Data-related services
On-site computer services
Create repair tickets, assign technicians, record diagnostics and notes, manage estimates, track payments and communicate with customers throughout the repair process.
Flexible Repair Management for Other Industries
RepairBuddy is not limited to phones and computers.
Its customizable Device Type → Brand → Device structure can be adapted to many industries.
For example:
Auto Repair: Vehicle Type → Manufacturer → Model
Watch Repair: Watch Type → Brand → Model
Camera Repair: Camera Type → Brand → Model
Appliance Repair: Appliance Type → Manufacturer → Model
Drone Repair: Drone Type → Brand → Model
Bicycle Repair: Bicycle Type → Brand → Model
Jewelry Repair: Jewelry Type → Brand → Model
TV Repair: TV Type → Brand → Model
This flexible structure allows the same repair management workflow to be used for many different products and equipment types.
Online Repair Booking System
RepairBuddy includes an advanced online repair booking system for WordPress.
Customers can:
Select a device type
Select a brand
Select a device or model
Select one or more repair services
Add multiple devices to one booking
Enter device information such as IMEI, serial number and notes
Choose a preferred appointment date and time
Choose a repair method
Supported repair methods include:
In-store repair
Pickup service
On-site repair
Repair at the customer’s location
Ship-in / mail-in repair
After a booking is submitted:
A draft estimate can be created automatically.
An appointment can be created.
Customers can receive email and SMS confirmations.
Administrators can review and convert the booking into a repair job.
Watch the RepairBuddy Demo
See how RepairBuddy can be used for a cell phone repair business, including online booking, repair services, estimates and work orders:
The same workflow can be adapted for computer repair and other repair industries by customizing device types, brands, devices, services and evaluation fields.
Repair Shop Appointments & Scheduling
RepairBuddy includes a complete appointment management system for repair businesses.
Administrators can:
Create appointments manually.
Create appointments from repair bookings.
Create appointments from repair jobs.
Assign technicians.
Manage appointment dates and times.
View appointments in a calendar.
Manage workloads and schedules.
Technicians can view their assigned appointments and manage their repair workload.
This is useful for repair shops offering in-store appointments, pickup and delivery, mobile repair and on-site service.
Device, Brand & Model Management
Create a flexible database of:
Device Types
Brands
Devices / Models
Repair Services
Parts
Extras
The labels can be customized to match your industry.
For example, a computer repair business can use:
Computer Type → Manufacturer → Model
while an auto repair business could use:
Vehicle Type → Manufacturer → Model
You can also collect identifiers such as IMEI numbers, serial numbers, registration numbers and custom fields.
Pre-Repair & Post-Repair Device Evaluation
Document the condition of a device or item before and after repair.
Create customizable evaluation checkpoints for your business.
For a cell phone repair shop, you could check:
Screen
Battery
Camera
Speakers
Microphone
Charging port
Buttons
Wi-Fi
Bluetooth
For a computer repair shop, you could check:
Display
Keyboard
Touchpad
USB ports
Wi-Fi
Speakers
Battery
Camera
For other industries, create your own evaluation items and statuses.
Evaluation statuses can include:
Working
Not Working
Missing
Not Checked
Custom statuses
Evaluation records can help document the condition of equipment before and after repair and provide a clear record for customers and technicians.
Repair Services, Parts & Extras
Create and manage the services your repair business provides.
Add repair services.
Set service pricing.
Configure service availability by device type, brand or device.
Add parts to repair jobs.
Use WooCommerce products as parts.
Add extra services or charges during job creation.
Manage service and device pricing and eligibility.
Repair Jobs & Work Orders
Manage the complete repair process from intake to completion.
Create repair jobs containing:
Customer information
Device information
IMEI or serial number
Services
Parts
Extras
Technician assignments
Notes
Attachments
Payments
Job status
Repair history
Customer messages
Signatures
Evaluation records
Generate professional repair tickets and work orders for your customers and technicians.
Repair Estimates & Customer Approval
Create professional repair estimates before beginning work.
Customers can:
View estimates online.
Approve estimates.
Reject estimates.
Receive estimate notifications.
Continue through the repair workflow after approval.
Approved estimates can be converted into repair jobs.
Technician Management
Manage technicians and assign repair work efficiently.
Assign jobs to technicians.
Assign appointments to technicians.
Support multiple technicians on a job.
Provide technicians with their own dashboard.
Track technician time.
Review technician-related reports.
Control access using user roles and permissions.
Technician Time Tracking
RepairBuddy includes a Time Log module for tracking technician work.
Technicians can record time spent working on repair jobs and services.
Administrators can define:
Customer billing rates
Technician payout rates
Labor costs
Use time logs to understand actual labor costs and compare them with the amount charged to customers.
Time tracking is useful for repair shops, computer repair businesses, IT services, MSPs, diagnostics, consultations and on-site service work.
Repair Tickets & QR Codes
Generate repair tickets and work orders for individual repair jobs.
Repair tickets can include QR codes that help identify and manage repair jobs.
Use repair labels and tickets to keep physical devices organized throughout the repair process.
Customer Portal
Give customers access to their repair information through their account.
Customers can view:
Bookings
Devices
Estimates
Repair jobs
Invoices
Payments
Reviews
Messages
Repair history
The customer portal integrates with the WooCommerce My Account system.
Online Repair Status Checker
Customers can check the status of their repair without needing to contact your shop.
Use case numbers, job information or supported device identifiers to provide customers with access to their repair status.
Display repair progress, messages and other relevant job information directly on your website.
Email & SMS Notifications
Keep customers informed automatically.
RepairBuddy supports notifications for events such as:
New bookings
Booking confirmations
Repair status changes
Estimate notifications
Payment notifications
Invoice notifications
Review requests
Maintenance reminders
Next service reminders
Signature requests
Create customized email and SMS messages for different repair job statuses.
Digital Signatures
Capture customer signatures digitally throughout the repair workflow.
Use signatures for:
Repair authorization
Estimate approval
Device pickup
Device delivery
Work orders
Other customer approvals
Signatures are linked to repair jobs and can be included in relevant documents and invoices.
Invoices, Payments & Receipts
Manage repair billing from inside RepairBuddy.
Support includes:
Online payments through WooCommerce
Offline payments
Cash payments
Card payments
Bank transfers
Payment links
Payment receipts
Professional repair invoices
Email invoices and receipts
Thermal-size invoices
Large-format invoices
Repair Shop Expense Management
Track expenses related to repair jobs and your overall repair business.
Record expenses such as:
Parts purchases
Technician costs
Outsourcing
Travel
Operational expenses
Other business expenses
Expenses can be categorized and associated with individual repair jobs.
Filter expenses by job, technician, category, date and payment status.
Use job revenue and expenses together to understand repair profitability.
Customer Reviews & Feedback
Build customer feedback into your repair workflow.
Request reviews from customers.
Collect ratings and comments.
Link reviews to repair jobs.
Send review requests manually or automatically.
Display reviews using available RepairBuddy functionality.
Maintenance & Next Service Reminders
Bring customers back when their equipment needs another service.
Create maintenance reminders based on your repair workflow and device information.
Send reminders through email or SMS.
The Next Service functionality can also help shops identify devices that are due for service and print service tags for upcoming service dates.
Warranty Claims
Manage warranty repair requests through your website.
Customers can submit warranty claims and provide proof of purchase.
Administrators can review warranty requests and approve or reject claims.
Reports & Analytics
Understand your repair business with reports and summaries.
Track information related to:
Repair jobs
Sales
Payments
Outstanding balances
Customers
Technicians
Job statuses
Expenses
Repair activity
Use repair business reports to understand performance and make better operational decisions.
Multi-User Repair Shop Management
RepairBuddy supports different user roles and workflows.
Administrators can manage the entire repair business.
Shop managers can manage repair operations and technicians.
Technicians can access the jobs and information they need to complete repairs.
Customers can manage their repair information through their customer account.
WooCommerce Integration
RepairBuddy works with WooCommerce for payments and product-related functionality.
Use WooCommerce products as repair parts and use WooCommerce payment gateways to accept online payments.
This makes RepairBuddy a practical choice for WordPress websites that already use WooCommerce.
Who Is RepairBuddy For?
RepairBuddy is designed for repair and service businesses including:
Cell phone repair shops
Smartphone repair shops
Mobile phone repair businesses
Tablet repair shops
Computer repair shops
Laptop repair shops
PC repair businesses
Electronics repair shops
Camera repair businesses
Drone repair businesses
Watch repair shops
Jewelry repair businesses
Bicycle repair shops
TV repair businesses
Home appliance repair businesses
HVAC repair businesses
Automotive repair businesses
IT repair and service businesses
On-site repair businesses
Pickup and delivery repair businesses
Mail-in / ship-in repair businesses
If your business receives an item, diagnoses a problem, performs a service or repair, and returns the item to the customer, RepairBuddy can be customized to fit your workflow.
RepairBuddy Premium
The free version of RepairBuddy provides a powerful foundation for managing repair businesses from WordPress.
For additional functionality and advanced repair management features, visit:
