內容簡介
Chative 是一款讓企業在多個網站和社交媒體平台與客戶互動的訊息平台，並無縫地將所有對話集中在一個地方。
一鍵安裝即可在 WordPress 網站上添加即時聊天
只需點擊「添加應用」按鈕，我們就會立即自動嵌入 Chative 即時聊天到您的 WordPress 網站。
透過即時聊天，快速將訪客轉化為付費客戶
透過立即回答他們的問題、解決他們的問題和提供個性化支援，有助於提高客戶滿意度和銷售額。
透過高度自定義的即時聊天，吸引顧客前來訪問您的網站
在您網站的右下角或左下角放置彈出式聊天小工具，並透過美麗的問候語和聊天視窗積極與訪客互動。
透過 Chative 的報告來衡量業務績效以提高客戶服務
透過 Chative 的報告，包括聊天量、回應時間、通常聊天內容、團隊表現…等等，您可以輕鬆了解客戶的需求和行為，並使用這些指標來改善他們的體驗。
透過聊天機器人代理自動化您的支援和銷售流程
您將能夠在對話期間或對話開始時無縫地與聊天機器人協作。這有助於自動化具體情境，例如提供產品導覽、回答常見問題、提供折扣代碼、收集信息和其他任何使用情境。
借助自定義分類，個性化顧客體驗贏得顧客滿意度
捕獲和管理顧客數據可以為您提供更多關於客戶的信息，例如他們的最後一筆訂單、他們最喜歡的產品、他們的要求……直接在收件箱中使用。
Chative 旨在幫助您的企業在單一的即時聊天平台中優化支援工作流程並同時提高客戶體驗。您的員工現在可以自動化常見問題和重複流程，而不是整天支援客戶，因此您可以更專注於建立客戶關係並解決客製化要求。
外掛標籤
開發者團隊
原文外掛簡介
Chative is a messaging platform that allows businesses to interact with customers across multiple websites and social media outlets while seamlessly gathering all conversations in one place
Install live chat to your WordPress site instantly
Add a live chat widget to your website. Freely customize to increase your brand identity. Reduce bounce rate, and encourage visitors to stay connected with you.
Convert visitors to paid customers
You have all the information you need to deliver a personalized shopping experience, increasing satisfaction and driving repeated purchases.
Attract customers right on your website
Easily set up a popup chat to actively engage with visitors, greet and interact with them in real time.
Measure your business performance to improve your customer service
Easily understand your customer’s needs and behavior with reports about chat volume, response time, what they usually talk about, team performance, etc.
Automate your support and sale process with AI Assistant
Seamlessly collaborate with AI Assistant during the conversation. Automate repetitive tasks such as giving a product tour, answering FAQs, offering discount codes, collecting info, etc.
Segment customers for effective retarget campaigns
Capture and manage customer data such as their last order, their favorite items, their requirements,… right inside the inbox.
Chative aims to help your business optimize the support workflow and increase customer experience at once. Instead of spending all day supporting customers, your staff can now automate common questions, and repeated processes, so that you can focus more on building customer relationships and achieving sales goals.
