外掛標籤
開發者團隊
② 後台搜尋「BuddyPilot Withdrawal – Easy Returns for WooCommerce」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
BuddyPilot Withdrawal – Easy Returns for WooCommerce adds a complete returns and withdrawal workflow to your store: the mandatory EU withdrawal button required by Article 11a of EU Directive 2023/2673, an online return form for customers, and a declarations dashboard for the operator.
From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements.
The plugin works alongside your return policy: the customer withdraws from the contract online during the cooling-off period (14 days by default, configurable), and you process the WooCommerce return and refund with native tools.
What the plugin does
Customer-facing
Article 11a compliant “Withdraw from contract here” button on the My Account order detail page
Two-step withdrawal form: item selection, declaration preview, one-click confirm
Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form
Guest checkout support via direct verification flow (email + order number, no login required)
My Account withdrawal history list and declaration detail page
Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden)
Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3)
Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected
Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support
Operator-facing
Order edit metabox for registering declarations received via phone, mail or in person
Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list
Declarations list with search, filtering and sorting in WooCommerce admin
Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons
Admin notification email sent immediately when a customer submits a withdrawal
Legal and compliance
Custom order status wc-withdrawal (optional, plugin-registered) with a full change history logged as WooCommerce order notes
Annex I(A) withdrawal information page available to generate with one click from Settings
Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account
Configurable refund period (default 14 days, matches your contract terms)
Configurable “delivered” statuses that start the withdrawal clock
Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements)
GDPR personal data export and anonymisation compatible with WordPress privacy tools
HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode
WCAG 2.2 AA accessibility compliance on all customer-facing forms
Polish and English translations included
Pro addon
Extended functionality is available via the BuddyPilot Withdrawal Pro addon:
Operator-approved automatic refund built from declared items (one click from the declaration screen)
Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds
WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii)
WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount
PDF export of the legal withdrawal declaration
Country-specific Annex I(B) form generation
