[WordPress] 外掛分享： BetterCX Widget

前言介紹

  • 這款 WordPress 外掛「BetterCX Widget」是 2025-09-29 上架。
  • 目前尚無安裝啟用數，是個很新的外掛。如有要安裝使用，建議多測試確保功能沒問題！
  • 上一次更新是 2026-02-11，距離現在已有 14 天。
  • 外掛最低要求 WordPress 5.0 以上版本才可以安裝。
  • 外掛要求網站主機運作至少需要 PHP 版本 7.4 以上。
  • 尚未有人給過這款外掛評分。
  • 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。

外掛協作開發者

appwavedev |

外掛標籤

AI | chat | widget | live chat | customer support |

內容簡介

### 總結：
BetterCX Widget 外掛提供強大的、以人工智慧為基礎的客戶支援解決方案，無縫整合到您的 WordPress 網站中。該外掛具備完整的聊天小工具體驗，具有高級功能、可自訂外觀和企業級安全性。

### 問題與答案：
1. BetterCX Widget 外掛提供了哪些關鍵功能？
- **AI-Powered Support:** 具有智能聊天機器人，能理解上下文並提供幫助性回應
- **即時聊天:** 與客戶進行即時通訊
- **可自訂外觀:** 可與品牌相符，具有主題、顏色和位置選項
- **行動響應:** 優化於所有裝置和螢幕尺寸
- **WordPress 整合:** 原生短碼和小工具支援
- **事件追蹤:** 監控使用者互動和分析
- **以安全為先:** GPLv2+ 授權，未經同意不追蹤
- **開發者友好:** 提供完整的 API 存取權和自訂選項

2. BetterCX Widget 外掛的使用步驟是什麼？
- **安裝並啟用:** 安裝外掛並啟用
- **取得金鑰:** 從 BetterCX 儀表板獲取您的公鑰
- **設定:** 在管理設定中設定喜好
- **部署:** 使用短碼、小工具或自動放置
- **監控:** 追蹤互動並改進客戶支援

3. 該外掛如何與個人隱私和安全性有關？
- **未經授權追蹤:** 僅在明確使用者同意下追蹤
- **本地資產載入:** 所有資產均在本地打包（無外部 CDN 依賴）
- **無外部腳本:** 所有 JavaScript 和 CSS 檔案均包含在外掛中
- **安全通訊:** 所有 API 呼叫均使用 HTTPS 加密
- **資料最小化:** 僅收集功能所需的必要資訊
- **符合 GDPR:** 遵循歐洲數據保護規定
- **選擇性分析:** 分析追蹤需獲得明確使用者同意
- **無第三方依賴:** 無從 CDN 加載的外部庫

以上是 BetterCX Widget 外掛的主要功能、使用方式和隱私安全相關內容。

原文外掛簡介

The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security.
Key Features

AI-Powered Support: Intelligent chatbot that understands context and provides helpful responses
Real-time Chat: Instant messaging with your customers
Customizable Appearance: Match your brand with themes, colors, titles, and positioning options
Embedded Mode Options: Flexible sizing (full, medium, small) and placement (top, center, bottom) for embedded contexts
Rich Media Support: Image upload and sharing capabilities for enhanced communication
Branding Control: Customizable “Powered by BetterCX” attribution display
Mobile Responsive: Optimized for all devices and screen sizes
WordPress Integration: Native shortcode and widget support
Event Tracking: Monitor user interactions and analytics
Security First: GPLv2+ licensed, no tracking without consent
Developer Friendly: Full API access and customization options

How It Works

Install & Activate: Install the plugin and activate it
Get Your Key: Obtain your public key from the BetterCX dashboard
Configure: Set your preferences in the admin settings
Deploy: Use shortcodes, widgets, or automatic placement
Monitor: Track interactions and improve customer support

Integration Options

Shortcode: [bettercx_widget] – Use anywhere in posts, pages, or widgets
Widget Areas: Drag and drop into any widget area
Automatic Placement: Global widget placement on all pages
Custom Positioning: Left or right side positioning
Embedded Sizing: Full screen, medium (60%), or small (40%) width with 4:3 aspect ratio
Embedded Placement: Top, center, or bottom positioning for embedded widgets
Theme Integration: Seamless integration with any WordPress theme

Privacy & Security
This plugin is designed with privacy and security in mind:

No Unauthorized Tracking: Only tracks with explicit user consent
Local Asset Loading: All assets are bundled locally (no external CDN dependencies)
No External Scripts: All JavaScript and CSS files are included in the plugin
Secure Communication: All API calls use HTTPS encryption
Data Minimization: Only collects necessary information for functionality
GDPR Compliant: Follows European data protection regulations
Opt-in Analytics: Analytics tracking requires explicit user consent
No Third-party Dependencies: No external libraries loaded from CDNs

Service Integration
This plugin integrates with the BetterCX service to provide AI-powered customer support. The service:

Processes chat messages to provide intelligent responses
Stores conversation history for context
Provides analytics and insights
Offers enterprise-grade security and reliability

Service Terms and Privacy:
* Service Provider: BetterCX Inc.
* Service URL: https://bettercx.ai
* Terms of Service: https://bettercx.ai/terms
* Privacy Policy: https://bettercx.ai/privacy
* Data Processing: All data processing occurs on BetterCX servers
* Data Retention: As per BetterCX privacy policy
* User Rights: Users can request data deletion and opt-out of tracking
Important: This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers.
For more information about the BetterCX service, visit bettercx.ai.
External Services
This plugin uses the following external services:
BetterCX API Service
What it is: AI-powered customer support service that processes chat messages and provides intelligent responses.
What data is sent:
* Chat messages sent through the widget
* Session information for authentication
* Website origin for security validation
When data is sent:
* When a user sends a message through the chat widget
* When the widget initializes and creates a session
* When the widget needs to authenticate with the service
Service Provider: BetterCX Inc.
Terms of Service: https://bettercx.ai/terms
Privacy Policy: https://bettercx.ai/privacy
Google Translate API (Optional)
What it is: Language detection service used to automatically detect the website’s language for proper widget localization.
What data is sent:
* Sample text from the website (first 1000 characters)
* Only sent when automatic language detection is enabled
When data is sent:
* Only when the widget needs to detect the website’s language
* Only if the language cannot be determined from HTML meta tags or browser settings
Service Provider: Google LLC
Terms of Service: https://policies.google.com/terms
Privacy Policy: https://policies.google.com/privacy
Note: This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature.
Important: The Google Translate API usage is implemented in the compiled JavaScript files (/assets/p-*.js) and is only called when automatic language detection is enabled. The source code for this functionality is available in /src/services/theme.service.ts in the detectLanguageWithGoogleTranslate() method.
Privacy Policy
This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy:
Data Collection
The plugin may collect the following information:
* Chat messages sent through the widget
* Session information for authentication
* Basic usage analytics (with user consent)
Data Usage
Collected data is used to:
* Provide AI-powered responses to customer inquiries
* Maintain conversation context
* Improve the service quality
* Generate analytics and insights
Data Storage

Chat messages are stored securely on BetterCX servers
Session data is stored temporarily for authentication
No sensitive data is stored locally on your WordPress site

User Rights
Users have the right to:
* Access their data
* Request data deletion
* Opt out of analytics tracking
* Close the chat widget at any time
Contact Information
For privacy-related questions, contact:
* Email: [email protected]
* Website: bettercx.ai/privacy
Service Terms
This plugin integrates with the BetterCX service. By using this plugin, you agree to:

BetterCX Terms of Service: bettercx.ai/terms
BetterCX Privacy Policy: bettercx.ai/privacy
WordPress.org Plugin Directory Guidelines

The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions.
Support
Getting Help

Plugin Documentation: Check the plugin settings page for usage instructions
WordPress.org Forums: Post questions in the plugin support forum
BetterCX Support: Visit bettercx.ai/support
Email Support: Contact [email protected]

Reporting Issues
If you encounter any issues:
1. Check the plugin settings and configuration
2. Test with a default WordPress theme
3. Disable other plugins temporarily
4. Check the browser console for errors
5. Report the issue with detailed information
Feature Requests
We welcome feature requests! Please:
* Check if the feature already exists
* Describe the use case clearly
* Explain how it would benefit users
* Submit through our support channels
Development
Source Code
This plugin includes human-readable source code in the /src/ directory:
* TypeScript/React source files for the widget component
* SCSS source files for styling
* Service layer source code
* Type definitions
* Build configuration files
The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code.
Source Code Location: The complete source code is available in the /src/ directory of this plugin, including:
– /src/components/ – React/TypeScript components
– /src/services/ – API and authentication services
– /src/types/ – TypeScript type definitions
– /src/utils/ – Utility functions
– /src/global/ – Global styles
Building
To build the widget from source:
1. Navigate to the /src/ directory
2. Run npm install to install dependencies
3. Run npm run build to build the widget
4. The built files will be output to the assets/ directory
Build Process: The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process:
1. Compiles TypeScript source files from /src/ directory
2. Bundles and minifies JavaScript/CSS assets
3. Outputs compiled files to /assets/ directory
4. Generates multiple output formats (ES modules, SystemJS, UMD)
Contributing
This plugin is open source and welcomes contributions:
* Fork the repository
* Create a feature branch
* Follow WordPress coding standards
* Submit a pull request
Code Standards
The plugin follows:
* WordPress PHP Coding Standards
* WordPress JavaScript Coding Standards
* WordPress CSS Coding Standards
* PSR-12 coding standards where applicable
Testing
Before submitting changes:
* Test with multiple WordPress versions
* Test with different themes
* Test with other plugins
* Run PHP linting tools
* Test JavaScript functionality
License
This plugin is licensed under the GPLv2 or later.
This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
Credits
Development Team

BetterCX Team – Plugin development and maintenance
WordPress Community – Testing and feedback
Open Source Contributors – Code improvements and bug fixes

Third-Party Libraries
This plugin uses the following open source libraries:
* BetterCX Widget (MIT License)
* WordPress Core APIs (GPLv2+)
* Modern JavaScript (ES6+)
Acknowledgments
Special thanks to:
* WordPress.org Plugin Directory team
* WordPress community contributors
* Beta testers and early adopters
* All users who provide feedback and suggestions
Technical Details
Requirements

WordPress 5.0 or higher
PHP 7.4 or higher
Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+)
HTTPS recommended for production use

Performance

Lightweight and fast loading
Optimized asset delivery
Minimal database queries
Efficient caching mechanisms

Security

Input sanitization and validation
Output escaping
Nonce verification
Capability checks
Secure API communication

Compatibility

WordPress 5.0 – 6.8+
PHP 7.4 – 8.3+
All major browsers
Mobile and tablet devices
Popular WordPress themes
Major page builders

Additional Information
Plugin URI

BetterCX Widget


Author URI
https://bettercx.ai
Tags
chat, widget, customer support, ai, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience
Requires Plugins
None
Network
No
Multisite
Yes, works with WordPress Multisite
Export
Yes, settings can be exported and imported
Import
Yes, settings can be imported from exported files
Last Updated
2025-12-18
Version
1.0.21
Minimum WordPress Version
5.0
Tested WordPress Version
6.8
Minimum PHP Version
7.4
Tested PHP Version
8.3
Stable Tag
1.0.21
Development Version
1.0.21
Requires at least
5.0
Tested up to
6.8
Requires PHP
7.4
License
GPLv2 or later
License URI
https://www.gnu.org/licenses/gpl-2.0.html
Text Domain
bettercx-widget
Domain Path
/languages
Network
false
Update URI

BetterCX Widget

各版本下載點

  • 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
  • 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「BetterCX Widget」來進行安裝。

（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。

1.0.0 | 1.0.1 | 1.0.2 | 1.0.3 | 1.0.4 | 1.0.5 | 1.0.6 | 1.0.7 | 1.0.8 | 1.0.9 | trunk | 1.0.10 | 1.0.11 | 1.0.12 | 1.0.13 | 1.0.14 | 1.0.16 | 1.0.17 | 1.0.18 | 1.0.19 | 1.0.20 | 1.0.21 | 1.0.22 | 1.0.23 |

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