[WordPress] 外掛分享： Amendio – Order Cancellation and Self-Service Changes for WooCommerce

內容簡介

Amendio 是一款專為 WooCommerce 設計的外掛，讓顧客能夠自行變更訂單，提升顧客滿意度並減少客服負擔。透過簡單的介面，顧客可以在訂單確認頁面和我的帳戶中輕鬆進行訂單修改。

【主要功能】
• 變更產品選項或尺寸
• 調整訂單數量
• 新增產品到現有訂單
• 更改送貨地址
• 訂單取消並提供原因
• 實時檢查訂單狀態

外掛標籤

開發者團隊

原文外掛簡介

Every “can I change my order?” email is a customer who would rather have done it themselves. Amendio adds a Change order button to the order confirmation page and to My Account, and lets the customer do it, within a window and a set of permissions you control.
What customers can do:

Change size or option. Swap a line for another variation of the same product. Same price, nothing to pay; dearer, they pay the difference; cheaper, they get it back.
Change quantity. Fewer units refunds the difference as a real WooCommerce refund. More units creates a balance order they pay on your normal checkout.
Add to the order. Another option of something already on the order, shipped in the same box, with a pay link for the balance.
Change the delivery address. Validated against your shipping zones. Optionally allowed after shipping, flagged for you to pass to the carrier.
Cancel, with a reason. The customer says what went wrong before the order is cancelled. The refund goes back the way it came; manual gateways are flagged with the exact amount owed.

What you get: a dashboard of how many tickets the flow deflected, how many orders were cancelled and what the customers gave as the reason, so you can fix what is actually driving cancellations.
Every change is checked against the live order (stock, status, edit window, gateway) so nothing is offered that cannot actually be done, and every change is expressed in WooCommerce’s own money model: a paid order’s total is never edited, decreases are refunds with line items, increases are balance orders. Your reports, your gateway and your invoices agree.
No limits. Every feature works on every order, forever. There is no order quota, no trial and nothing switched off.
Works with the classic and block checkout, high-performance order storage (HPOS), guest orders, and any payment gateway that supports refunds through WooCommerce.
Runs on your site. Orders never leave your server.
More about the plugin, including screenshots of each flow, at amendio.app.
A separate commercial plugin, Amendio Premium, answers a cancellation with a counter-offer, adds product recommendations to the add-to-order screen, intercepts WooCommerce Subscriptions cancellations, and adds appearance controls. It is not part of this plugin and nothing here depends on it.