前言介紹
- 這款 WordPress 外掛「Umnico Live Chat — Free Chat & Social Widget」是 2024-05-02 上架。
- 目前有 50 個安裝啟用數。
- 上一次更新是 2025-01-20，距離現在已有 103 天。
- 外掛最低要求 WordPress 6.7 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 8.1 以上。
- 有 9 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
umnico |
外掛標籤
chat | live chat | social chat | WordPress chat | customer support |
內容簡介
Umnico Live Chat 摘要:
- Umnico Live Chat 是一個全渠道免費線上聊天軟件，用於監控和與網站訪客聊天。立即安裝聊天外掛程式，以在您的網站、社交媒體和即時通訊應用程序上產生更多訂單。
- 建立並管理客戶群體效率高：使用自定義聊天表單捕獲潛在客戶，並通過 Umnico 提供的應用內社交 CRM 將聊天轉換為交易，或輕鬆連接您喜愛的 CRM。
問題與答案:
1. 什麼是 Umnico Live Chat？
答： Umnico Live Chat 是一個全渠道線上聊天軟件，旨在監控和與網站訪客聊天。安裝此聊天外掛程式可幫助您在網站、社交媒體和即時通訊應用程式上生成更多訂單。
2. 為什麼要使用 Umnico Live Chat？
答： Umnico Live Chat 受到全球眾多網站的信賴，作為領先的全合一業務消息平台。超過 5,000 家企業選擇使用 Umnico Live Chat，因為它不僅是傳統的線上聊天軟件 - 全渠道消息平台提供與電子郵件和熱門社交媒體、消息服務的集成。這意味著您可以處理來自
原文外掛簡介
Umnico Live Chat is an omnichannel free online chat software to monitor and chat with website visitors. Install the chat plugin right now to generate more orders on your website, social media, and instant messengers.
🤝🏻 Get customers, not visitors: Real-time live chat conversations on your website will help you to turn visitors into regular paying customers of your business.
👩💻 Monitor and engage your traffic: Get to know your visitors better, reach out to them first, engage audience with a chat to get more leads and purchases.
💬 Add messengers to your website: Combine instant messengers with the chat plugin to talk to your customers on WhatsApp, Telegram, Facebook Messenger, VKontakte, and many more.
🗂 Create and manage a client base efficiently: Capture leads with custom chat forms and convert chats into deals with in-app social CRM by Umnico or connect your favorite CRM easily.
What is Umnico Live Chat?
Live chat (or online web chat) is a small widget window on a web page, through which a visitor can ask a sales rep or support team a question and get a prompt answer.
Umnico Live Chat is a functionality to answer customer questions and help with purchases in real-time. Chat on the site is also a good chance to reduce the cost of incoming and outgoing calls. Customers prefer live chat to other channels of communication because it’s convenient, instant, and doesn’t distract them. Companies choose live chat because it allows them to get insights into customer activity and quickly route inquiries to relevant employees and departments.
Why use Umnico Live Chat?
Umnico Live Chat is trusted by a plethora of websites around the globe as a leading all-in-one business messaging platform. Over 5,000 businesses choose Umnico Live Chat because it is much more than just a traditional free live chat software — the omnichannel messaging platform provides integrations with email and popular social media and messaging services. This means you can process incoming messages from multiple channels within a single modern interface and analyze the audience’s preferences.
The implementation of a web chat plugin serves as a valuable addition to a business’s customer support suite, providing tangible benefits for both businesses and their website visitors. It aligns with the modern expectation for real-time, personalized interactions and contributes to a heightened overall customer experience.
Your clients prefer chats to calls. Improve the performance of your website right away. Sign up with Umnico and set up your live chat in a few minutes.
Powerful features to improve your website
Messengers linking: Umnico Live Chat plugin provides the functionality of a social widget. You can combine the live chat on your website with a variety of messengers and social media, including WhatsApp chat button, Telegram, Facebook, Instagram, Discord, and much more.
Branding and customization: You can customize the live chat widget to your brand’s colors, adjust its position and behavior to increase your audience engagement.
Build-in social CRM: Umnico brings the features of capable CRM, so you and your team can convert leads into customers with confidence and less effort.
Lead generation forms: When clicking on a chat widget, a user is asked to fill out a form, which automatically creates a deal card in Umnico CRM.
File sharing: Exchange photos, audio, video, documents, GIFs, and emojis with your prospects right on the web.
Real-time traffic analytics: With Umnico you can analyze the audience of your business, see what pages people visit, which sites brought them to your website, as well as their operating system and device type.
Proactive chat: Umnico Live Chat allows you to send a message to any website visitor first, focusing on the conversation and engaging a prospect in dialogue.
Typing insights: See what clients are typing even before they send the message. With this feature, you can always be ready with the reply.
Conversational AI: Set up and employ a GPT-based chatbot to deal with frequently asked questions, rule-based inquiries, and repetitive tasks.
Teamwork and collaboration: Assign conversations to your team members, and invite them to join open support discussions with customers.
Sales automation: Umnico allows you to distribute chats and leads among sales and customer support staff automatically, according to predetermined rules.
Performance reporting: Valuable and detailed insights on every customer interaction merged into the intuitive analytics dashboard.
Templates and fast responses: Develop preset responses for swift sending using hotkeys.
CWV-optimized: Umnico scripts are loaded asynchronously so it won’t affect your website loading speed.
… and many, many other features.
How to customize your live chat?
Create and customize the live chat widget in Umnico Inbox settings, so it can adhere to your brand guidelines. As soon as the Umnico Live Chat widget is deployed on your website, you are ready to go. From now on, you can start collecting data about your website audience, engaging your visitors with a proactive conversation, linking instant messengers, generating leads with custom forms, and much more.
How much does Umnico Live Chat cost?
Use Umnico Live Chat for free to communicate with your site visitors and track analytics. A premium subscription is not required to leverage the basic functionality of the online chat for website.
Social media and instant messenger features can be added later as a part of the premium subscription.
In case you need some help
The Umnico help desk team provides round-the-clock live support! If you require guidance, please feel free to explore our knowledge base. Use the live chat widget on the pages of our knowledge base to ask questions and seek support.
Supported languages
English / English Live Chat Plugin
Russian / Русский плагин чата для сайта (онлайн-консультант для сайта)
German / Deutsch Live Chat Unterstützung Plugin
Spanish / Español Complemento de Chat en Vivo
Brazilian Portuguese / Português do Brasil Plugin de Chat ao Vivo
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Umnico Live Chat — Free Chat & Social Widget」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
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