前言介紹
- 這款 WordPress 外掛「TrustLens – Abuse & Fraud Prevention for WooCommerce」是 2026-02-12 上架。
- 目前尚無安裝啟用數，是個很新的外掛。如有要安裝使用，建議多測試確保功能沒問題！
- 上一次更新是 2026-02-24，距離現在已有 2 天。
- 外掛最低要求 WordPress 6.4 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 7.4 以上。
- 有 1 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
freemius | webstepper |
外掛標籤
returns | trust score | woocommerce | fraud prevention | customer management |
內容簡介
總結：TrustLens根據顧客的實際行為，如退貨、訂單模式、優惠券使用等，給予每個WooCommerce顧客一個信任分數。不再猜測哪些顧客可能有問題，而是提供清晰的、數據驅動的智能解決方案。
1. TrustLens是如何評分顧客的信任度？
- TrustLens根據背景運行的五個檢測模組，將每位顧客評分從0到100。
- 顧客會自動分類為VIP、受信任、正常、警告、風險和危險六個部分，讓您一目瞭然您的顧客群。
2. TrustLens如何追蹤重要的模式？
- 返貨率、訂單取消、優惠券濫用、特定分類的退貨行為以及跨多個電子郵件地址的關聯帳號。
- 每個信號都會透明地記錄，讓您能清楚地看到顧客得分的原因。
3. TrustLens如何幫助您控制情況？
- TrustLens永遠不會自動阻止任何人。您可以審查數據，決定如何處理，並在您準備好時採取行動。
- 阻止一位顧客結帳、將VIP添加到允許清單或僅監控趨勢。
這些問答組合呈現在HTML的項目符號列表樣式下。
原文外掛簡介
TrustLens gives every WooCommerce customer a trust score based on real behavior — returns, order patterns, coupon usage, category risk, and linked accounts. Instead of guessing who’s problematic, you get clear, data‑driven intelligence with the exact signals behind every score.
Most store owners don’t see abuse until the damage is done. Serial returners, coupon exploiters, and multi‑account fraudsters quietly drain revenue. TrustLens surfaces these patterns early so you can act before they escalate — and it never auto‑blocks customers without your approval.
What TrustLens Does
Scores every customer from 0 to 100 based on five detection modules running in the background. Customers are automatically sorted into six segments — VIP, Trusted, Normal, Caution, Risk, and Critical — so you can see your customer base at a glance.
Tracks the patterns that matter. Return rates, order cancellations, coupon abuse, category-specific return behavior, and linked accounts across multiple email addresses. Each signal is logged transparently so you can see exactly why a customer scored the way they did.
Puts you in control. TrustLens never auto-blocks anyone. You review the data, decide what to do, and take action when you’re ready. Block a customer from checkout, add a VIP to the allowlist, or simply monitor the trends.
Free vs Pro at a glance
The plugin on WordPress.org is the free version: fully functional trust scoring, dashboard, customer management, blocking, allowlist, core notifications, REST API, and all five detection modules (returns, orders, coupons, categories, linked accounts). No time limits or locked features.
Pro (sold separately) adds: Automation Rules, Webhooks, Scheduled Reports, Chargeback Tracking (Stripe/WooPayments), and 10 advanced email notifications. Pro code is not included in the free package; Pro tabs in the free version show promotional upgrade content only.
Free Features
Trust Score Engine — Every customer gets a 0-100 score calculated from weighted behavioral signals
6 Customer Segments — VIP, Trusted, Normal, Caution, Risk, and Critical with automatic classification
Return Abuse Detection — Tracks refund rates, refund values, and return frequency patterns
Order Pattern Analysis — Monitors completion rates, cancellations, and order velocity
Coupon Abuse Detection — Identifies repeat first-order discount usage and coupon-then-refund patterns
Category-Aware Scoring — Applies per-category return rate analysis with configurable risk weights
Linked Accounts Detection — Finds customers using multiple accounts via address, phone, IP, payment method, and device fingerprinting
Command Center Dashboard — 9-section analytics dashboard with 6 interactive charts, KPI cards, ROI scorecard, and top returner insights
Customer Management — Searchable, filterable customer list with segment badges, scores, and detailed profile pages
Bulk Actions — Block, unblock, allowlist, recalculate, or delete multiple customers at once
Customer Notes — Add internal admin notes to individual customer profiles
Manual Blocking — Block problematic customers from checkout with a customizable message
Allowlist Protection — Protect VIP customers from false positives — allowlisted customers always score 100
Checkout Enforcement — Blocked customers are stopped at checkout and add-to-cart with a clear message
Historical Sync — Import existing WooCommerce orders to build trust profiles from day one, runs in the background
Email Notifications — Blocked checkout alerts, welcome summary after activation, and weekly protection reports
REST API — 8 endpoints for customer lookup, score retrieval, segment filtering, and external integrations
Module Controls — Enable/disable detection modules and set linked-account penalty strength
GDPR Compliance — Full integration with WordPress privacy tools for data export and erasure requests
CSV and JSON Export — Export your entire customer list or individual profiles for offline analysis
Configurable Thresholds — Adjust minimum orders for scoring, return rate risk levels, and blocking messages
WooCommerce HPOS — Fully compatible with High-Performance Order Storage
Order Screen Integration — Customer trust info displayed directly on WooCommerce order edit pages
Pro Features
Automation Rules — Create trigger-based rules that fire actions automatically (e.g., when a customer drops to Critical, send an alert and flag for review)
Webhooks — Send real-time event data to external systems, Slack, Zapier, or custom endpoints
Scheduled Reports — Automated email reports on a daily, weekly, or monthly schedule
Chargeback Tracking — Record and track disputes, wins, and losses per customer with score impact
10 Advanced Notifications — High-risk order alerts, velocity detection, high-value order warnings, repeat refunder alerts, segment change notifications, score recovery notices, new customer risk alerts, daily digest, monthly revenue protection reports, and chargeback filed alerts
Who Is TrustLens For?
WooCommerce store owners tired of dealing with serial returners and refund abuse
Operations managers who need data to make decisions about customer policies
Fraud prevention teams looking for behavioral signals beyond payment fraud
Stores with generous return policies that attract abuse alongside legitimate returns
How Scoring Works
Every customer starts at a base score of 50. Detection modules analyze behavior and produce positive or negative signals:
Completed orders increase trust
Refunds decrease trust proportionally to frequency and value
Coupon abuse patterns apply penalties
High return rates in specific categories carry extra weight
Linked accounts with risky customers reduce scores further
Account age adds a loyalty bonus (up to +15 for accounts older than one year)
Scores are clamped between 0 and 100. Customers below a configurable minimum order count (default: 3) remain in the Normal segment until enough data is collected.
All scoring signals are logged and visible on the customer detail page, so you always know exactly why a score changed.
External Services
This plugin may connect to external services as described below.
Freemius SDK
This plugin uses the Freemius SDK for optional usage tracking, license management, and plugin updates.
When data is sent:
During plugin activation, only if the user explicitly opts in
When checking for plugin updates
When activating or deactivating a Pro license
What data is sent:
Site URL, WordPress version, and PHP version
Plugin version and activation status
Admin email (only if opted in)
License key (Pro version only)
Important: No data is sent unless you explicitly opt in during plugin activation. You can skip the opt-in entirely and use the free version without sharing any data.
Service: Freemius
Terms of Service: https://freemius.com/terms/
Privacy Policy: https://freemius.com/privacy/
Webhooks (Pro, Optional)
When webhooks are enabled in TrustLens settings (Pro feature), the plugin sends HTTP POST requests to URLs configured by the administrator.
When data is sent:
When a customer’s trust score is updated (if enabled)
When a customer is blocked (if enabled)
When a checkout is blocked (if enabled)
When a high-risk order is placed (if enabled)
When testing webhook connectivity
What data is sent:
Customer email hash (not the actual email address)
Trust score and customer segment
Event type and timestamp
Order details for high-risk order events (order ID, total, status)
Site URL and site name
Important: Webhook endpoints are entirely configured by you. No data is sent to any third-party service unless you explicitly add webhook URLs. The plugin does not send data to the plugin developer or any default external service.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「TrustLens – Abuse & Fraud Prevention for WooCommerce」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
1.0.1 | 1.0.3 | 1.0.4 | 1.0.5 | 1.0.6 | 1.1.0 | 1.1.1 | 1.1.2 | 1.1.3 | 1.1.4 | trunk |
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