內容簡介
透過自助式支援幫助客戶，讓他們更滿意
Support Hero 是一個自助知識庫，幫助公司教育他們的客戶，提供改變遊戲規則的使用者教育體驗，增加保有率和參與度，同時降低客戶關係成本。透過進階統計數據，您可以知道客戶在搜尋什麼，以及他們需要什麼幫助，從而創建符合他們常見需求的支援內容。
像 Kissmetrics 和 Thinkific 這樣的客戶，已在靜悄悄地改變網站上解決問題的方式。
大多數小型軟體公司無法負擔提供 24/7 客戶支援。這只是不可行的。另一件事是，提供高效的自助資源可以有效地解決這個問題。用戶不希望我們全天候都能提供支援，但他們仍然希望能快速找到他們問題的答案！
運作方式：
創建知識庫文章和教學
教學和常問問題解答對於幫助用戶發現您的網站功能至關重要。使用 Support Hero，您可以輕鬆地創建、導入和管理支援資源。
24/7 提供幫助，嵌入您的應用或網站中
如果用戶在 1 分鐘內無法找到他們問題的答案，則有 95％ 的用戶將離開您的應用程式。使用 Support Hero，您可以將您的幫助中心嵌入到您的應用程式中，找到它不會很難！
了解什麼有效，什麼無效
透過進階統計數據，您可以知道客戶在搜尋什麼，以及他們需要什麼幫助，從而創建符合他們常見需求的支援內容。
利用統計數據來改進您的幫助中心
持續改善您的支援資源，透過時間教育您的用戶。您將輕鬆地能夠在 Support Hero 中跟蹤您的努力成效。
我必須說，我一直對幫助台支援持懷疑態度，但 Support Hero 非常直觀易用。在支援電子郵件上的時間已經減少了 50％，這是令人驚訝的！Francesca Castaldi，WhatUsersDo 的面板經理
外掛標籤
開發者團隊
原文外掛簡介
Make your customers happier by educating them through self-help support
Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.. Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.
With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming the way users troubleshoot issues on the websites.
Most small software companies can’t afford offering 24/7 customer support. It’s just not feasible. The other thing I would add is that offering efficient self help resources can help a lot with that. Users don’t expect us to be available 24/7, but they still appreciate being able to find the answer to their question quickly!
How it works:
Create knowledge base articles and tutorials
Tutorials and FAQs are key to help your users discover your site’s features. With Support Hero, you can easily create, import, and manage our support resources.
Deliver Help 24/7, right within your app or website
95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find!
Know what’s working, and what’s not
Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.
Leverage the statistics to improve your Help Center
Keep improving your support resources to educate your users over time. You’ll then easily be able to track the results of your efforts within Support Hero.
I have to say that I have always been very skeptic about
help desk support, but Support Hero is very straightforward
and intuitive. The time spent on the support emails has been
reduced by the 50%, which is amazing!
Francesca Castaldi, Panel Manager at WhatUsersDo
