前言介紹
- 這款 WordPress 外掛「Reacho – Free Customer Support Plugin for WooCommerce」是 2024-12-02 上架。
- 目前尚無安裝啟用數，是個很新的外掛。如有要安裝使用，建議多測試確保功能沒問題！
- 上一次更新是 2025-04-22，距離現在已有 13 天。
- 外掛最低要求 WordPress 5.2 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 7.4 以上。
- 有 2 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
外掛標籤
live chat | knowledge base | eCommerce service | eCommerce Helpdesk | ecommerce customer support |
內容簡介
總結:
Reacho是一個免費的全方位電子商務客戶支持解決方案，旨在簡化互動並建立持久的客戶忠誠度。與WooCommerce無縫集成，提供統一收件匣、全通道消息、即時聊天和先進的幫助台等強大工具，無需編碼即可增強客戶參與、提升滿意度並高效管理支持，而且完全免費。
問題與答案:
1. Reacho提供哪些主要功能？
- 統一收件匣：管理所有客戶通訊，包括電子郵件、簡訊、WhatsApp和即時聊天。
- 全通道消息：通過一致且個性化的溝通，接觸到客戶偏好的渠道。
- 先進的幫助台：使用AI技術提供支援，以實現更快的解決方案。
- 即時聊天小工具：直接在您的WooCommerce商店上與客戶實時互動。
- 可自訂模板：使用預設模板快速回應常見情況，如訂單更新和客戶查詢。
- 適用於任何業務：無論您是小企業還是大型企業，Reacho均可以隨您的需求擴展。
- 支援行動裝置：通過響應式設計，隨時隨地管理客戶支持。
- 永久免費：享受強大的客戶支持工具，無任何隱藏費用或訂閱。
2. Reacho為您的商店帶來哪些好處？
- 提升客戶參與：通過在客戶偏好的渠道交互，建立忠誠度。
- 簡化運營：集中通訊和自動化客戶支持任務，節省時間並降低成本。
- 輕鬆擴展：Reacho的可擴展設計支持您業務的擴展。
3. Reacho與外部服務整合提供了哪些進階功能？
- 整合API：同步產品數據、用戶互動和購物車事件，以提供增強追蹤和報告。
- 網站追蹤服務：監視客戶行為，提供個性化建議。
- 事件API：自動化客戶互動，如新增至購物車動作。
4. 如需支援或文件，應該如何操作？
- 訪問支援頁面獲取全面指南，或通過[email protected]與我們聯繫。
- 您也可以查閱我們的隱私政策和服務條款。
5. 使用Reacho需要哪些條件？
- 您的WordPress網站必須安裝並啟用WooCommerce。
以上就是有關Reacho WordPress外掛的問題與答案。
原文外掛簡介
Reacho for WooCommerce is a comprehensive, free plugin designed to enhance your WordPress eCommerce store’s customer support capabilities. Seamlessly integrate Reacho’s robust help desk, live chat, and knowledge base features with your WooCommerce platform to provide exceptional support and improve customer satisfaction—all without any coding expertise.
Key Features of Reacho for WooCommerce
Unified Inbox: Manage customer inquiries, live chat, and knowledge base resources from a single dashboard, ensuring consistent and efficient communication across all support channels.
Integrated Help Desk: Provide top-notch customer support with Reacho’s built-in help desk, allowing you to track inquiries, manage tickets, and resolve issues promptly to keep customers happy.
Real-Time Live Chat: Engage with your website visitors in real-time, answer their queries instantly, and guide them through their shopping experience to increase satisfaction and retention.
Comprehensive Knowledge Base: Empower your customers with self-service support by creating and managing a detailed knowledge base, enabling them to find answers on their own.
How Reacho for WooCommerce Can Benefit Your Business
Improve Customer Satisfaction: Offer quick and reliable support through live chat and a streamlined help desk, ensuring customers get the help they need when they need it.
Enhance Efficiency: Centralize support requests and streamline ticket management to reduce response times and improve operational efficiency.
Reduce Support Costs: Minimize repetitive inquiries by providing customers with easy access to answers through an organized knowledge base.
Getting Started
Install the Plugin: Log in to your WordPress admin panel, navigate to the ‘Plugins’ menu, and click ‘Add New.’ Search for ‘Reacho for WooCommerce’ and click ‘Install Now.’
Activate the Plugin: After installation, activate the plugin. You will see the ‘Reacho’ tab added to your main menu.’
Connect Your Reacho Account: Click on the ‘Reacho’ tab and navigate to ‘Settings.’ If you don’t have a Reacho account, you can create one directly through the plugin.
Configure Your Settings: Follow the on-screen instructions to set up your help desk, live chat, and knowledge base features according to your business needs.
Support
For assistance, visit our support page for comprehensive documentation and access to various support channels. Alternatively, you can contact us directly at [email protected].
About Reacho
Reacho is an all-in-one eCommerce service platform dedicated to helping businesses provide outstanding customer support. Our suite of tools, including help desk, live chat, and knowledge base, is designed to offer a seamless and efficient support experience for both businesses and their customers.
Note: This plugin requires WooCommerce to be installed and activated on your WordPress site.
By integrating Reacho with WooCommerce, you can transform your eCommerce operations, delivering exceptional customer support experiences and building long-lasting customer relationships.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Reacho – Free Customer Support Plugin for WooCommerce」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
1.0 | 1.0.1 | 1.0.2 | 1.0.3 | 1.0.4 | 1.0.5 | 1.0.6 | 1.0.7 | 1.0.8 | trunk |
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