前言介紹
- 這款 WordPress 外掛「Ochatbot – AI Chatbot for eCommerce & Support」是 2021-02-06 上架。
- 目前有 70 個安裝啟用數。
- 上一次更新是 2025-02-16，距離現在已有 76 天。
- 外掛最低要求 WordPress 4.7 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 7.0 以上。
- 有 7 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
外掛標籤
chatbot | chat bot | AI Chatbot | woocommerce bot | woocommerce chatbot |
內容簡介
Ochatbot 是什麼？
Ochatbot 是一個電商聊天機器人、商業潛客機器人和支援聊天機器人。
如果無法達到 3 倍的回報率，下個月將免費提供
正確！我們非常自信 Ochatbot 能夠增加你的銷售、訂單的平均金額和減少支援需求，因此我們提供一個「電商保證*」給我們的專業和企業版的使用者。 了解更多
增加商店收益
與顧客互動，以增加銷售收益和平均訂單金額。 Ochatbot 攔截購物車並提供機會賣產品加價賣。
購物和支援助手
幫助購物者快速找到所需的商品並推薦相關產品，回答客戶的頭號問題：「我的訂單在哪裡？」
易於建立
使用不需編程的免費聊天機器人。匯入你的 WooCommerce 產品，自動創建加入購物車按鈕、預先建立的表格、調查、常見問題解答模組、意圖和報告。五分鐘即可開始。
Ochatbot 如何運作？
Ochatbot 與客戶互動，幫助他們找到合適的產品，解決支援問題和捕捉放棄的購物車。報表提供有見地的市場營銷和銷售信息。安裝簡單，設置時會匯入所有 SKU。
使用匯入所有產品 SKU 快速設置
聊天窗口顯示產品文本和圖片並直接添加到購物車
與 Ochatbot 互動的客戶更有可能購買並獲得更高的銷售收益
購物助手 AI 聊天機器人提出問題，迅速引導顧客找到所需的產品，簡化複雜的導航流程
捕捉購物車和結帳時放棄的訂單
自動訂單狀態和追蹤
包括其他互動工具，如離開意圖彈出窗口、移動橫幅、優惠車輪和更多
使用免費的方法自己創建 Ochatbot，或使用我們的專業版，讓你的 Ochatbot 根據你的規格建立
與 Ochatbot 互動時平均銷售收益增加了 15% 到 35%
當客戶與 Ochatbot 互動時，通過迅速克服購物障礙和帶領他們找到合適的產品，你的商店銷售收益可能會有所提高。 Ochatbot 還顯示產品圖片、視頻和文本，並允許他們直接從聊天窗口將產品添加到購物車，從而縮短了尋找產品和將它們添加到購物車的時間。
放棄的購物車
通知客戶購物車中的放棄物品和未完成的結帳。
訂單狀態
回答客戶的頭號問題：「我的訂單在哪裡？」
Ochatbot 不需要編程
容易的無代碼設置將所有產品 SKU 連接到 Ochatbot。
自然語言處理
自然地回答特定主題以外的問題，像一個人一樣從一個主題跳轉到另一個主題。
優質支援
我們不滿足於您的滿意度。因此如果有任何問題，請隨時與我們聯繫。
Ochatbot 报告提供市場營銷洞察
這些洞察能夠告訴您客戶下單時遇到了什麼問題。
Ochatbot Engagement Question 模組
Ochatbot 允許你創建與顧客對話類型分支相應的問題，以便快速回答他們的問題並避開購買障礙。
頁面定位
在正確的時間與正確的問題吸引訪問者進行互動。
Ochatbot Shopping Assistant 模組
原文外掛簡介
What is Ochatbot?
Ochatbot is an AI chatbot that can be used as an eCommerce chatbot, Support chatbot, and a LeadBot. Created in 2017, Ochatbot’s unique technology uses generative AI similar to ChatGPT and Scripted Natural Language Processing (NLP) AI to generate human-like textual conversations that focus on customer service, support, and engagement.
Easy Setup
No coding is required! Simply install the Ochatbot plugin, then Ochatbot crawls your WordPress site content and imports WooCommerce data directly into Ochatbot’s generative AI brain. You now have a working chatbot that can answer support and or product questions and for eCommerce applications can recommend products.
Fine-tune your visitor’s experiences with tailored responses for common customer questions, product inquiries, personalized recommendations, promotional offerings, lead generation, custom product finder, optional live chat, surveys, and more.
When Customers Engage with Ochatbot:
20% to 40% increase in revenue
By quickly overcoming customer buying obstacles and assisting them to the right product your Woocommerce store will see a lift in sales and average order value when shoppers engage with Ochatbot.
eCommerce features include:
Abandoned cart recovery
Product upsells and cross-sells
Feature product images, videos, and text
Add-to-cart shopping directly from the chatbot window.
5%-35% lift in Average Order Value (AOV)
Ochatbot recommends products to purchase upselling and cross-selling. This increases the average order value of a purchase
25%-45% reduction in customer support tickets.
Help customers immediately with 24/7 customer support, reducing support times and building customer satisfaction. Ochatbot sources its answers from your website content, FAQs, and other documents such as customer support training documents. Create question-and-answer sessions to narrow down a specific question to provide the right answer.
Ochatbot handles the #1 eCommerce question, “Where’s my order?” and other repetitive queries with ease, freeing up valuable time for your support team to focus on customers who require more personalized assistance.
We Guarantee a Positive ROI or We Work for Free
That’s right! We are so confident that Ochatbot will increase your sales, AOV, and reduce your support tickets that we provide a Guarantee with our Pro and Enterprise plans. Learn More
HOW DOES OCHATBOT WORK?
Ochatbot’s AI uses Ometrics’ proprietary Scripted NLP AI and Generative AI to create natural-sounding answers to user questions. The AI first engages the customers with questions to determine the best way to respond. This can often be broken down into these use cases:
User wants…
to look for an exact product
to look for a product for a particular use
to ask additional questions to determine the best product fit
to look for customer support or service
to look for order status and tracking.
to inquire about something that needs legally accurate responses, such as FDA-approved products, medical questions, warranties, etc.
to switch to live chat. If a support person is not available, Ochatbot sends in a ticket.
receive a quote and go through qualifying questions. Ochatbot then sends the lead as an email or to the ticketing system.
After the Engagement question is defined, the AI will either respond with a scripted or generative response. The generative response is only from the data gathered from the site and the documents provided.
Each week a report is sent to you with the top KPIs such as:
Page Engagement: See what pages receive the most chatbot inquiries, so you can improve page conversion rate.
Top Button Clicks: Gain additional insights about customer interests by tracking their button clicks within Ochatbot.
Total number of sales generated by Ochatbot, number of support tickets, and more.
FEATURES
Generative AI
Ometrics proprietary generative AI technology creates unique and relevant responses to user inquiries. When installed it instantly ingests all the content and product data on your site so customers can ask questions and get answers. Similar to ChatGPT, Ometrics’ proprietary generative AI technology is designed for website visitors asking questions about your business.
Scripted NLP AI
Create AI intents and simple rule-based conversational flows using Ochatbot’s Scripted Natural Language Processing AI. Our intuitive drag-and-drop interface allows you to visually create predetermined responses that are non-changeable and legally accurate. Additionally, this scripted, intent-based system allows you to direct users toward specific products and services, as well as build qualifying lead forms and surveys.
Awesome Support
We are not satisfied unless you are. So don’t hesitate to contact us for questions.
Abandoned Cart
Alert customers of abandoned items in the cart and incomplete checkouts.
Order Status
Answer customers’ #1 question: “Where’s my order?” with order status and tracking.
Ochatbot Requires No Programming
Ochatbot’s easy, no-code setup allows the AI to learn everything it needs upon installation.
Natural Language Processing
Ometrics’ unique NLP AI allows for natural topic switching amongst predetermined responses. Seamlessly switch from Scripted NLP AI to Generative AI to control the response you need.
Ochatbot Reporting Provides Marketing Insights
Identify key obstacles that are getting in the way of your customers making a purchase. From site bugs and confusing purchase processes to shopping behavior metrics and more.
The Ochatbot Engagement Question Module
Ochatbot allows you to create any type of branching conversation you may have with your customers to answer their questions and get around sales obstacles to purchase quickly.
Page Targeting
Engage visitors with the right questions at the right time in their sales journey.
Connect Your Apps and Automate Workflows
Connect to 1000s of CRM and email systems with a Zapier connection.
9 Bonus Engagement Tools
Live Chat, LeadBot, Exit Popups, Mobile Banners, Lead & Offer Sliders, and more.
Pro and Enterprise Plans are Guaranteed
Let us take care of everything for you with our Pro plan. We build, customize, and maintain your AI chatbot. We’re so confident in Ochatbot that we Guarantee a positive ROI or we work for free.
Usage
If you already have an account at Ometrics, just activate the plugin, connect to your Ometrics account on the Settings > Ochatbot - AI Chatbot for eCommerce & Support page, and your Ochatbot will appear on your site.
You can create your free account at Ometrics.com.
Create your Ochatbot and adjust your configuration at Ometrics.com.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Ochatbot – AI Chatbot for eCommerce & Support」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
1.0.9 | 1.0.10 | 1.0.11 | 1.0.12 | 1.0.13 | 1.0.15 | 1.0.16 | 1.0.17 | 1.0.18 | 1.0.19 | 1.0.20 | 1.0.21 | 1.1.01 | 1.1.02 | 1.1.03 | 1.1.04 | 1.1.05 | 1.2.01 | 1.2.02 | 1.2.03 | 1.2.04 | 1.2.05 | 1.2.01-1 |
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