前言介紹
- 這款 WordPress 外掛「Markeaze for WooCommerce」是 2020-10-22 上架。
- 目前尚無安裝啟用數，是個很新的外掛。如有要安裝使用，建議多測試確保功能沒問題！
- 上一次更新是 2020-10-27，距離現在已有 1650 天。超過一年沒更新，安裝要確認版本是否可用。以及後續維護問題！
- 外掛最低要求 WordPress 4.2.0 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 5.2 以上。
- 有 1 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
markeaze |
外掛標籤
widgets | Markeaze | e-commerce | woocommerce | email campaigns |
內容簡介
Markeaze 的即時聊天工具是一款為在線商店量身打造的全方位溝通解決方案。Markeaze 可以幫助您提高客戶服務質量、縮短回應時間，並增加轉換率。
Markeaze 结合了电子商务的最新趋势，例如个性化、全渠道推广和自动化等，为您提供令人满意的直播聊天体验，增强您的客户服务。
為什麼使用 Markeaze 的即時聊天工具？
使用小工具收集訪問者的聯繫信息並形成忠實的訂閱者底盤；
減少客戶支持成本
縮短回應時間
增加轉換率和銷售量
根據它們對商店的價值優先處理來自客戶的消息
跟踪客戶在您的網站上的旅程和行為，並使用這些數據來擴大您的業務
諮詢客戶有關活動訂單的信息（可用性、特性、價格）
通知客戶有關新產品、銷售和重要事件的信息
提供關於保證、退貨和使用的即時答案
增加留存率並啟動棄購購物車電子郵件運營活動
發送相關的個人推薦
進行投票，收集有關已購買產品的反饋
通過 WooCommerce 進行輕鬆安裝
注意：此外掛根據用戶隱私政策https://docs.markeaze.com/article/w46gc17uah-how-markeaze-complies-with-gdpr，將数据从您的网站传输到外部服务https://markeaze.com
特點和優點
智能聊天優先級和路由
由於智能聊天優先級工具，您的代表可以更有效地管理时间。重要聊天會自動上移到隊列中，根據它們對商店的價值：將物品放到購物車中的客戶會優先於有活动订单或新客戶的客戶。
內置產品搜索
使用內置產品搜索功能減少回應時間：讓您的代表在聊天窗口內搜索產品。此外，他們還可以發送漂亮的產品卡片，並帶有“添加到購物車”按鈕，以鼓勵購買。產品數據直接從 WooCommerce 上傳。
棄購購物車電子郵件運營活動
通過贏回未購買的客戶來恢復收入。设置自动后续电子邮件，其中包括棄購物品的产品卡片和 CTA 按钮，这将带回您的客户端。
多渠道沟通
将所有重要的沟通渠道合并到一个单一的消息工具中，并使用联系信息和历史数据将所有与客户的聊天整合在一起。与客户结盟，通过直播聊天、电子邮件、Facebook Messenger 或 WhatsApp 继续对话。
了解购物车内容和活动订单的详细信息
通过了解客户的购物车内容，您的代表可以更快地处理请求。在双重检查细节方面节省时间，提高客户满意度。
跟踪客戶旅程
实时观看客户打字、查看产品、更新购物车和下订单的过程。当他们遇到支付问题时立即反应，并积极地预测客户的需求。
以AI生成的自動回覆
使用自动回复功能生成回答最常见的问题，必要时进行编辑，并在瞬间回复您的客户。轻松咨询您的网站访问者有关退货政策、订单状态、保修和其他常见查询的信息。
原文外掛簡介
Live chat by Markeaze is an all-in-one communication solution designed specifically for the needs of online stores. Markeaze helps you improve the quality of customer service, decrease response time, and increase conversions.
Markeaze combines latest trends in eCommerce such as personalization, omnichannel outreach, and automation to deliver satisfying live chat experience and enhance your customer service.
Why Use Live Chat by Markeaze?
Collect visitors’ contacts with widgets and form a loyal subscriber base;
Reduce customer support costs
Decrease response time
Increase conversion and boost sales
Prioritize incoming messages based on their value to the store
Track customer journey and behavior on your website and use this data to scale your business
Consult customers on active orders (availability, characteristics, price)
Inform customers about new products, sales, and important events
Provide immediate answers on warranty, returns, and utilization
Increase retention and launch abandoned cart email campaigns
Send out relevant personal recommendations
Conduct polls and collect feedback on the purchased products
Easy installation via WooCommerce
Note: This plugin transmits data from your website to an external service https://markeaze.com in accordance with the user privacy policy https://docs.markeaze.com/article/w46gc17uah-how-markeaze-complies-with-gdpr
Features and Benefits
Smart chat prioritization and routing
Thanks to the smart chat proiritization tool your reps can manage their time more efficiently. Important chats will automatically move up the queue based on their value to the store: a customer an item in the cart will be ranked higher than the one with the active order or a new customer.
Built-in product search
Cut response time using a built-in product search function: let your reps search for products inside the chat window. Additionally, they can send beautiful product cards with an “add to cart” button to inspire a purchase. Product data is uploaded directly from WooCommerce.
Abandoned cart email campaign
Recover the revenue by winning back your customers who left your store without a purchase. Set up an automatic follow-up email that includes product cards of the abandoned cart items and a CTA button that will return your customers back to your store.
Multi-channel communication
Merge all important communication channels into a single messaging tool and use contact information and historical data to consolidate all your chats with customers. Meet your customers halfway and continue the conversation via live chat, email, Facebook Messenger, or WhatsApp.
Stay informed about cart content and active orders
By knowing the exact content of customers’ carts, your reps can process requests faster. Save time on double-checking the details and increase the level of customer satisfaction.
Track customer journey
Watch your customers typing in real-time, viewing products, updating carts, and making orders. React immediately when they are having payment issues and stay proactive anticipating your customer’s needs.
AI-generated auto-replies
Use the auto-reply function to generate answers to the most common questions, edit them when necessary, and reply to your customers in a heatbeat. Consult your website visitors on return policy, order statuses, warranty, and other popular inquires efortlessly.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Markeaze for WooCommerce」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
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