內容簡介
此外掛可將來自 Contact Form 7、WPForms、Elementor、Gravity Forms 和 Formidable Forms 的表單提交自動發送至 Zoho Desk，幫助用戶減少手動創建支援票據的工作，並保持支援系統與網站表單的同步。
【主要功能】
• 自動創建支援票據至 Zoho Desk
• 支援多種表單外掛整合
• 提供日誌功能以檢視數據傳送狀態
• 自訂欄位映射以符合需求
• 設定條件以控制票據創建
外掛標籤
開發者團隊
② 後台搜尋「Integration for Zoho Desk – Contact Form 7, WPForms, Elementor, Gravity Forms and More」→ 直接安裝（推薦）
原文外掛簡介
This plugin sends form submissions from Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms to Zoho Desk.
When a user submits a form, the plugin can create support tickets in your Zoho Desk account. This helps reduce manual ticket creation and keeps your support system synchronized with your website forms.
Supported form plugins:
Contact Form 7
WPForms
Elementor Forms
Gravity Forms
Formidable Forms
Authentication
To connect your Zoho Desk account:
Go to the Accounts page in the plugin.
Click Add Account.
Enter an identifiable account name (for example, “Main Zoho Desk Account”).
Select the appropriate data center (for example, zoho.com, zoho.eu).
Click Authenticate to open the Zoho authorization page.
Log in to Zoho and approve the requested permissions.
After approval, you will be redirected back to WordPress, and the account will be listed on the Accounts page.
Add Integration
To create a new integration:
Go to the Setup page.
Click Add Integration.
Enter an integration name (for example, “Support Ticket Form”).
Select the form type (Contact Form 7, WPForms, Elementor, Gravity Forms, or Formidable).
Choose the connected Zoho Desk account.
Select the Zoho Desk department where tickets should be created.
Map form fields to Zoho Desk fields in the field mapping section.
Optionally map additional fields such as priority, category, custom fields, or attachments (where supported).
Use the filter criteria section to apply conditions (for example, create tickets only when specific conditions are met).
Click Save Mapping.
Logs
The plugin provides a logs section to review how data is being sent to Zoho Desk.
Open the Logs page to see a list of submissions and their statuses.
Typical statuses include:
SUCCESS – ticket created successfully.
RECORD_FAILED – ticket not created due to an error.
AI_DETECTION – held due to AI rules (for example, domain or validation rules).
Additional options:
Filter logs by integration, status, or date range.
Open the log details view to see the full request, response, and error messages.
Resync or delete individual records, or use bulk actions where available.
Review AI-detected records and resync them after manual review, if required.
Settings
Global settings can be managed from the Settings page:
Delete data on uninstall – when enabled, plugin data will be removed when the plugin is deleted from WordPress.
Error email notification – enable or disable email notifications when a record fails.
Notification emails – specify one or more email addresses (comma-separated) to receive error notifications.
Email subject – set the subject line for error notification emails.
AI Settings
AI-related options can be managed from the AI Settings section:
Email validation – configure rules to handle email addresses from specific domains.
Blocked domains – add or remove domains that should be treated according to your rules.
Action for blocked emails:
Send to Zoho Desk (ignore AI detection), or
Store in logs for review and manual resync later.
Tabs for Email Validation, Email Detection, and Spam Detection – configure rules separately for each type of check.
Privacy and Data Handling
Form submission data is sent from your WordPress site to Zoho Desk via their API.
The plugin does not send data to any third-party service other than the configured Zoho services.
Free and Paid Features
Free version includes:
Connect up to 2 Zoho Desk accounts
Connect up to 2 forms
Support for standard fields and basic field mapping
Custom value support
System fields mapping (where available)
Basic AI options
Error log view and basic management
Paid version adds:
Unlimited account connections (subject to Zoho limits)
Unlimited form connections
Premium field support
Custom field mapping
Extended AI controls and detection rules
Advanced resync options and log handling
Email notifications for failed records
Upgrade now: https://integrazo.com/products/integrate-with-zoho-desk
Features Overview
Connect Zoho Desk to supported form plugins
Configure multiple Zoho Desk accounts and departments
Map form fields to Zoho Desk fields, including custom fields
Real-time ticket creation
Optional conditional logic
Activity logs with status and error details
Resync options for failed or AI-held records
AI-based email and spam handling
Optional email notifications
Settings to control data removal on uninstall
Support
If you need help or want to request a feature:
https://integrazo.com/pages/contact
https://integrazo.com/pages/request-feature
Website: https://integrazo.com
Email: [email protected]
Additional Notes
This plugin supports WordPress multisite installations and has been tested for compatibility with recent WordPress versions.
