內容簡介
隨著科技的迅速演進和人工智慧的提升，我們現在身處在一個以數位化為主的快速世界中。現今客戶也愈來愈精通科技，對於支援、查詢解決和線上購物的回應時間也同樣期望更快。客戶是您的業務核心，將對話渠道引入您的網站將確保他們得到迅速和專業的服務。
據統計研究表明，客戶服務請求的平均響應時間是10小時。回覆電子郵件查詢的時間更是驚人的12小時。
使用hi.guru WebMessage，您的客戶將能在幾分鐘內進行聊天和獲得支援。WebMessage可以讓您與客戶進行實時對話，當他們在您的網站上時。
hi.guru WebMessage的主要功能
適用於手機：客戶可以使用任何手機設備或瀏覽器與您進行對話
歡迎助手：自動回覆支援，並能夠為向客戶留言且等待協助的客戶添加路由選項
機器人支援：此渠道允許hi.guru和第三方聊天機器人支援添加到客戶的對話中
快速回應：允許客戶在與機器人交談時快速回應選項
客戶解決：允許客戶在解決或關閉對話之前選擇是否對其對話的協助感到滿意
豐富媒體交換：允許客戶和企業交換圖片/視頻/PDF和其他文件類型，以豐富對話和體驗
分析和歷史：透過hi.guru儀表板監控訪問者的參與度，並訪問所有過去對話和信息的完整歷史記錄
外掛標籤
開發者團隊
原文外掛簡介
With technology having evolved significantly rapidly and with the enhancements made in AI, it has become a predominantly faster paced digital world we find ourselves in today. Customers these days are also becoming more tech savvy and equally expect a faster turnaround time when it comes to support, query resolution and online purchases. Customers are at the very heart of your business and introducing a conversation channel to your website will ensure they are attended to speedily and expertly.
Statistically research has suggested that the average response time for customer service requests on social media platforms is 10 hours. Response to Email queries is a staggering 12 hours.
With hi.guru WebMessage, your customers will be able to chat and get support within minutes. WebMessage enables you to have real-time conversations with your customers while they’re on your website.
Key Features of hi.guru WebMessage
Mobile-friendly: Customer’s can start conversations with you from any mobile device or browser
Welcome Assistant: Automated response support with ability to add routing option to customers that message and wait to be assisted
Bot support: This channel allows for both hi.guru and third-party chat-bot support to be added into the customers’ conversations.
Quick Response: Allows for quick response options for the customer to select when talking to a bot
Customer Resolve: Allows the customer to select weather they are happy with how they have been assisted with their conversation before resolving or closing it
Rich Media exchange: Allows the customer and business the ability to exchange image/video/PDFs and other file types to richen the conversation and experience
Analytics and History: Monitor visitor engagement through your Website and access full history of all past conversations and information through the hi.guru dashboard
