內容簡介
ClaimPress 是專為 WooCommerce 打造的全方位售後管理外掛，整合保固、換貨、退貨與退款功能於一身，讓店家輕鬆建立完善的客訴處理流程，同時提升顧客購物信心與滿意度。
【主要功能】
• 彈性保固方案：可建立免費隨附或多層級付費保固計畫
• 智慧換貨管理：顧客可自助申請換尺寸、顏色或規格
• 退貨退款機制：自訂退貨期限，提供滿意保證
• 三功能獨立啟用：每項商品可自由開啟任一或全部功能
• 雙軌申請系統：會員與訪客皆可提交售後申請
• 集中管理儀表板：統一檢視、篩選與更新所有申請案件
外掛標籤
開發者團隊
② 後台搜尋「ClaimPress – Warranty, Return, Refund & Exchange for WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
The Most Advanced Claims Management System for WooCommerce 🚀
Transform your WooCommerce store with ClaimPress – the premium, all-in-one solution for warranty, return, refund, and exchange management. Built by developers who understand e-commerce, ClaimPress delivers enterprise-level features with WordPress simplicity.
Why ClaimPress Stands Out:
✨ Three Powerful Features in One Plugin:
– Advanced Warranty System: Create unlimited warranty plans – from simple included warranties to complex paid tiers with multiple price points
– Smart Exchange Management: Let customers effortlessly exchange products for different sizes, colors, or variants
– Flexible Return/Refund System: Build customer trust with customizable money-back guarantees
🎯 For Store Owners:
Enable one, two, or all three features on any product with just a few clicks. No coding required. No complex setup. Just powerful functionality that works right out of the box.
💼 For Customers:
Your customers enjoy a seamless claims experience through their “My Account > Claimable Products” page, while guest customers can securely file claims using just their order ID and email.
⚡ For Administrators:
Manage everything from a beautifully designed, intuitive dashboard. Update claim statuses instantly, filter by type, communicate with customers, and keep your workflow organized – all from one centralized location.
Key Features:
Three Independent Features: Warranty, Exchange, and Return/Refund – Enable one, two, or all three on any product.
Flexible Warranty Options: Add free “Included” warranties (e.g., “1 Year Warranty”) or “Paid” warranties with multiple tiers (e.g., “3 Years for $10”).
Exchange Management: Let customers exchange products for different sizes, colors, or variants within a specified period.
Return & Refund System: Offer money-back guarantees with customizable return periods.
Dual Claim System: Works for both logged-in customers (via “My Account” page) and guest customers (via a shortcode).
Guest Claim Shortcode: Just add [claimpress_guest_form] to any page to create a secure claim form for guest users.
Centralized Claim Management: A new “ClaimPress” menu item shows all claims with filtering by status and type.
Claim Statuses: Use statuses like Pending, Approved, and Rejected to manage your workflow.
Admin Notifications: Receive emails for new claims.
Customer Communication: Reply to customers directly from the claim management screen.
Fee Waivers: Allow customers to request fee waivers for exchanges/returns (e.g. if the wrong item was sent by the seller).
Guest Claim Page Setup: Easy styling and step-by-step setup instructions for your guest returns portal.
🚀 Unlock ClaimPress Pro: The Ultimate Operations Upgrade
Ready to turn your claims department from a pure expense into a revenue-generating machine? ClaimPress Pro gives you the powerful tools you need to streamline operations and offer profitable policies.
💰 Unlimited Paid Warranty Tiers: Upsell customers at checkout! Offer a basic $5 “1-Year Coverage” right alongside a premium $20 “Lifetime Accidental Damage Protection” plan.
💳 Automated Exchange Fees: Does it cost you money to ship a size swap? Automatically charge an “Exchange Processing Fee” directly inside WooCommerce (e.g., $10) before you approve the exchange.
📦 Restocking Fees for Returns: Stop losing money on simple returns. Configure a native “Restocking Fee” (e.g., $15) to be automatically deducted from the customer’s final refund calculation.
📸 Customer File Attachments: Stop the endless back-and-forth emails. Allow or force customers to upload photos of their broken or defective products directly inside the initial claim submission form.
🛡️ Mandatory Proof Setting: Globally enforce proof attachments for all claims, or let the system automatically require it only when customers request a Fee Waiver!
⚡ Fast-Action Admin Shortcuts: Review claims and instantly send “Decline Waiver & Payment Link” emails to customers with a single click straight from the claim dashboard.
✨ Custom Marketing Labels: Replace boring dropdowns like “12 Months” with high-converting marketing names like “Gold Protection Plan” or “No-Questions-Asked Guarantee.”
Get ClaimPress Pro Today!
How to Use
Enable Features on Products:
1. Edit any product in WooCommerce
2. Go to the ClaimPress tab in Product Data
3. Check “Enable” for the feature you want to offer
4. Set the duration (e.g., “12 Months” or “30 Days”)
4. Set the duration (e.g., “12 Months” or “30 Days”)
5. Update the product
For Customers:
– Logged-in users: Go to My Account > Claimable Products to view eligible items and file claims
– Guests: Use the guest claim form (add [claimpress_guest_form] shortcode to any page)
For Admins:
– View all claims in ClaimPress > All Claims
– Update claim statuses using the inline dropdown or full claim view
– Send messages to customers from individual claim pages
