前言介紹
- 這款 WordPress 外掛「CINNOX plugin」是 2022-03-07 上架。
- 目前有 10 個安裝啟用數。
- 上一次更新是 2023-08-21，距離現在已有 621 天。超過一年沒更新，安裝要確認版本是否可用。以及後續維護問題！
- 外掛最低要求 WordPress 5.2 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 5.6 以上。
- 尚未有人給過這款外掛評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
cinnox |
外掛標籤
CINNOX | live call | live chat | customer centre | customer support |
內容簡介
使用CINNOX插件，在WordPress網站上立即添加即時通話和聊天功能，並迅速回答您的線上客戶查詢。
CINNOX WordPress插件
CINNOX圍繞著靈活性、效率和可靠性展開，通過不斷尋求擴大範圍和加強客戶解決方案的方式實現。CINNOX為您提供平台作為WordPress插件，讓您更有效地滿足客戶需求。
當您在WordPress網站上安裝CINNOX插件時，您和您的代理商將與您的客戶24/7進行互動。CINNOX通過將查詢分配到多個目的地，視時間和可用性而定，使查詢的流程更加流暢。在您的客戶無法立即聯繫到您的情況下，CINNOX還配備了Pre-chat和離線支持表單，客戶可以填寫其聯繫詳細信息和初始查詢。這些表單是評估客戶需要的各種支持類型、加快查詢解決、增加客戶滿意度和保持度的好方法。
使用方法
您只需要訂閱CINNOX以獲得專用服務帳戶。在WordPress中安裝並啟用CINNOX插件即可開始使用CINNOX小部件與您的客戶和訪問者進行互動。
關於CINNOX
總體體驗平台通過創新的全通道參與和可行性洞察提高客戶和員工體驗。
以M800的專有基礎設施和全球分佈的網絡為核心，CINNOX提供了一個完整的通信套件，可以與任何公司的通信生態系統無縫集成，使企業在不斷變化的技術環境中實現可擴展性。
CINNOX平台帶有以下統一元素：
客戶端網絡客戶端，用於客戶端網站集成和通信
員工Web儀表板(和macOS和Windows的桌面應用程序 - 即將推出)用於企業端配置和通信
員工移動應用程序，用於企業端通信
CINNOX功能
在每個通道和觸點上推動優質客戶體驗。作為一個統一電信和數字渠道的通信解決方案，CINNOX附帶了一個緊湊的功能套件，可幫助公司促進全天候客戶服務支持。
這些功能包括：
小部件即時通話和聊天
網頁鏈接和QR碼通話和聊天
1點擊通話
社交渠道
呼入和呼出語音(VoIP-VoIP和PSTN電話)呼叫
視像通話
通話記錄
語音信箱
呼叫轉移
全通道
SMS 1:1和活動
文件共享
查詢管理
聯繫人管理
Salesforce CRM集成
電子郵件集成
無縫的虛擬團隊通信和協作。CINNOX通過以下功能使在線企業能夠讓員工高效協作：
內部群組聊天空間
呼入和呼出語音(VoIP-VoIP和PSTN電話)呼叫
視像通話
會議呼叫
屏幕共享
文件共享
由於CINNOX在移動應用程序和瀏覽器上均可用，員工可以在任何時間、任何地點和任何設備上與同事進行通信。
查看更多功能。
原文外掛簡介
Use the CINNOX plugin to instantly add live call and chat functions on your WordPress website and promptly answer your online customers’ enquiries.
CINNOX WordPress Plugin
CINNOX is centred around flexibility, efficiency, and reliability, which is achieved through constantly sought ways of expanding the reach and intensifying customer solutions. CINNOX provides you with the platform as your WordPress plugin, letting you attend to your customers’ needs more effectively.
When you install the CINNOX plugin on your WordPress website, you and your agents will have 24/7 engagement with your customers. CINNOX smoothens the flow of inquiries by distributing them to multiple destinations depending on time and availability. In cases where your customers cannot reach you immediately, CINNOX also comes with Pre-chat and Offline Support forms, which customers can fill out with their contact details and initial inquiry. These forms are good ways to assess the various types of support customers need, speed up enquiry resolutions, and increase customer satisfaction and retention.
How to use
All you need is to subscribe to CINNOX to get a dedicated service account. Install and activate the CINNOX plugin in your WordPress to start engaging with your customers and visitors of your WordPress website using the CINNOX widget.
About CINNOX
The Total Experience platform elevates customer and staff experiences with innovative omnichannel engagement and actionable insights.
With M800’s propriety infrastructure and globally distributed network as its cornerstone, CINNOX offers a complete communications suite that can be seamlessly integrated with any company’s communication ecosystems, allowing businesses to achieve scalability in an evolving technological landscape.
The CINNOX platform comes with the following unified components:
Visitor Web Client for client-side website integration and communication
Staff Web Dashboard (and Desktop Apps for macOS and Windows – coming soon) for enterprise-side configuration and communication
Staff Mobile App for enterprise-side communication
CINNOX Features
Drive premium customer experience across every channel and touchpoint. As a communications solution that unifies telecommunications and digital channels, CINNOX comes with a compact suite of features that helps companies facilitate round-the-clock customer service support.
These features include:
Widget live call and chat
Weblink and QR code call and chat
1-click-call
Social Channels
Inbound and Outgoing Voice (VoIP-VoIP and PSTN Phone) calls
Video calls
Call Recording
Voicemails
Call forwarding
Omnichannel
SMS 1:1 and Campaign
File Sharing
Inquiry Management
Contacts Management
Salesforce CRM Integration
Email Integration
Seamless virtual team communication and collaboration. CINNOX enables online businesses to have their employees productively collaborate with these features:
Space for internal group chat
Inbound and Outgoing Voice (VoIP-VoIP and PSTN Phone) calls
Video Calls
Conference calls
Screen Sharing
File sharing
As CINNOX is available on mobile apps and browsers, employees can communicate with their colleagues while actively engaging with their clients virtually anytime, anywhere, and on any device.
Check out more features to find the best plan you need for your customer support and engagement and team collaboration.
Documentation and Support
For documentation and tutorials, go to our Help Centre.
If you have any more questions, start a call or chat session with our CINNOX Support Team
Check out our website for more information about CINNOX features, solutions, and FAQs.
The WordPress live call and chat Plugin by CINNOX is free. Start with thee CINNOX Essentials plan with a 14-days free trial and no credit card required, allowing you to use our service.
Please take a look at CINNOX plans and features on our website or Subscribe to CINNOX and start a 14-days free trial.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「CINNOX plugin」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
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