前言介紹
- 這款 WordPress 外掛「Chat2」是 2016-08-12 上架。
- 目前有 70 個安裝啟用數。
- 上一次更新是 2026-02-13，距離現在已有 13 天。
- 尚未有人給過這款外掛評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
chat2 |
外掛標籤
內容簡介
最大化線上營收和參與度
Chat2 為您的業務創造更多可能
Chat2 讓您有能力在網站訪客準備購買的那一刻直接與他們互動。
Chat2 軟體已被證實能達成以下效果：
即時回答查詢並主導銷售過程，增加銷售額、直接預訂和平均訂單價值。
為收到即時解決問題幫助的訪客提供轉換機會，產生更多查詢。
訪客在網站上停留時間更長，增進其SEO效益。
輕鬆取得客戶聯絡明細，產生潛在客戶。
提高回應速度和客戶滿意度，促進重複訪問和忠實客戶。
符合客戶口味，因為他們更傾向以即時聊天的形式與電郵或電話交流。
通過減少查詢量減少員工接聽電話和回覆電郵的勞動成本。
Chat2 是一個可讓您與網站訪客直接互動的單一平台解決方案，讓您能夠轉換每位客戶，永不失去潛在客戶，並直接銷售。
直接主動地在您的網站或 Facebook Messenger 上接觸客戶，方始創新。我們將協助您全程解決問題。
選項：如果您非常忙，無法全時提供服務，或客戶互動不是您的長項，請選擇我們的 Chat2 VIP 服務。我們提供一支 24/7 的線上互動專家團隊，以便在您的網站訪客想要購買的那一刻直接接觸他們，讓您永遠不會錯過任何潛在客戶、銷售機會或機會。
Chat2 VIP 的成本非常低廉，價值極高，而且啟動簡單。我們提供 700 小時的試用服務，只需 $30 (USD)，並根據您的需求提供多種持續計畫。立即註冊 Chat2 VIP 或請求演示 這裏。
或者您可以自己挑戰，使用自己的團隊。然而，請注意，和以往不同的是，現在的網站訪客需要立即得到答案，否則有很高的未來潛力失去機會。而 Chat2 VIP 為企業提供了此挑戰的另一種方法，以替代自己動手。
事實
如果不能快速回答他們的問題，53％ 的顧客可能放棄網上購物。 (Forrester)
2019 年的在綫聊天客戶滿意度為 83％，高於電子郵件（61％）、應用程序（53％）、社交媒體（48％）和電話（44％）。 (Statista)
在線聊天導致每小時聊天收入增加 48％，轉換率增加 40％。 (Tech Jury)
44％ 的在線消費者表示，在網上購物過程中與真人協助回答問題是網站可以提供的最重要功能之一。 (Tech Jury)
51％ 的客戶希望企業全天候可供使用。 (Tech Jury)
WORDPRESS CHAT2 PLUGIN
使用 WordPress Chat2 插件，為任何 WordPress 網站添加我們的客製化、實時、雙向通信功能。
一旦安裝完成，您可以掌控：
人工智能
與訪客的“推送”互動
完整的桌面通知
多任務處理
共同瀏覽
自定警報
詳盡的報告和匯出功能
部門設置和轉移功能
集成多款第三方 CRM
CHAT2 特色
網站和 Facebook Messenger 整合
在一個 Chat2 儀表板上。
多個網站
通過一個 Chat2 賬戶控制。
原文外掛簡介
Maximising Online Revenue & Engagement
M.O.R.E. for your business with Chat2
Chat2 gives you the ability to directly engage with your website visitors in the moment that they are ready to buy.
Chat2 software is proven to:
Increase sales, direct bookings, and average order value by answering enquiries and leading the sales process in real-time.
Generate more enquiries from visitors who receive real-time problem-solving assistance providing conversion opportunities.
Benefit SEO with visitors spending longer on your website.
Create leads with the acquisition of customer contact details.
Improve response time and overall customer satisfaction leading to repeat visitation and loyal customers.
Suit customers as they prefer using live chat to email or phone.
Reduce labour costs associated with staff answering phone calls and emails by decreasing the amount of enquiries.
Chat2 is a single platform solution that enables you to engage with your website visitors so you can convert every customer, will never lose a lead, and drive direct sales.
Be there, be present, be innovative; proactively reach out online to customers on your website or Facebook Messenger. We will help you every step of the way.
Option: If you are time poor, unable to provide service around the clock, or customer engagement is not your strength, choose our Chat2 Concierge service. We provide a team of online engagement specialists available 24/7 who are there in the moment your online visitor is wanting to buy, so you never miss a lead, sale or opportunity.
Chat2 Concierge is very low cost/high value, and simple to activate. We provide a trial offer of 700 hours for $30 (USD) and a number of ongoing plans depending on your requirements. Sign up for Chat2 Concierge or request a demo here.
Or you can go it alone with your own team, though be aware online visitors are more demanding than ever for answers instantly. The online visitor does not wait around to receive answers so there is a high risk of missed opportunities. Chat2 Concierge helps businesses with this challenge as an alternative to DIY.
THE FACTS
53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions. (Source Forrester)
Live chat customer satisfaction rate was 83% in 2019, higher than email (61%), apps (53%), social media (48%), and phone (44%). (Source Statista)
Live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. (Source Tech Jury)
44% of online consumers say that having questions answered by a live person during an online purchase is one of the most important features a website can offer. (Source Tech Jury)
51% of customers want businesses to be available 24/7. (Source Tech Jury)
WORDPRESS CHAT2 PLUGIN
Use the WordPress Chat2 Plugin to add our custom-built, live two-way communication functionality to any WordPress website.
Once installed, you can take control with:
Artificial intelligence
‘Push’ interaction with a visitor
Full desktop notifications
Multi-tasking
Co-browsing
Custom alerts
Detailed Reporting and export features
Department setup and transfer features
Integration with many 3rd party CRMs
CHAT2 FEATURES
Website and Facebook Messenger integration
On a single Chat2 dashboard.
Multiple sites
Managed within one Chat2 platform.
Multiple operators
Option to have more than one operator chatting at once.
Visitor info
You can see who is visiting your website, what pages they are looking at, how long they have been on your website and how many times they have visited.
Knowledge base
Send canned responses to frequently asked questions.
Conduct surveys
Manually send or automatically trigger a survey. Data is collected within the Chat2 system or choose to export it into a spreadsheet or integrate with your CRM.
Quality ratings
Customers can rate operator performance during chats.
Create leads
With the option to redirect visitors to a contact form.
Design customisation
The Chat window can be styled to match your branding and integrate with your website.
Look ahead
You can see visitors typing chat messages in real time improving response time.
File transfer
Send files directly to website visitors.
Operator transfer
Transfer the chat to another agent to further assist the visitor.
Chat pro-actively
Prompt visitors into chats at key points such as checkout.
Multi-chat
Improve productivity and customer service by chatting to multiple customers at once.
Eye-catchers
Choose attention-grabbing graphics to encourage customer interaction.
Pay now
Guide the checkout process with personal service and take the payment within the chat.
Email transcripts
Chat transcripts can be emailed at the end of the chat.
Away mode
Switch to away mode to temporarily stop receiving incoming messages. The visitor will be presented with a form for them to complete and the details will be emailed directly to you. Or utilise our Chat2 Concierge service where we can answer chats for you.
Department division
An option to divide operators into departments. The visitor can then choose a department before starting a chat.
Pointer
Help a visitor see a particular area on the web page with a pointer.
Co-browsing
Share a screen with a visitor to personally educate, guide and assist them through your website.
Google retargeting and analytics integration
Shopify integration
Mobile chat
Receive notifications and respond on the go with Mobile XMPP, which is our open communication system supported on Apple, Android, and Windows devices.
Reporting
Analyse the data to see how Chat2 is performing for you. Gain valuable insights and identify patterns of behaviour. Alternatively the Chat2 team can assist with data analysis and make strategic recommendations.
TESTIMONIALS
“As an SEO expert, it’s all about conversions and engagement. Using Chat2 we have not only increased our own conversions but we’re keen to get all of our clients using this tool to squeeze out even more conversions from their traffic. Chat2 is every SEO person’s best friend.”
ADAM GUERIN. The SEO shop
“The back end is slick and very customisable”
LANDON STROUD, Realised Technologies
“Chat2 paid for itself after only one day. I had 3 chats in the first 10 minutes and one was a fabulous sale!” Brenda Campbell, FNQ Apartments
MORE INFORMATION & SUPPORT
For tutorials visit our learn web page.
For more information about Chat2 features, benefits, or Chat2 our team check out our website.
CHAT2 AFFILIATES
We offer Affiliate arrangements with both Chat2 and Chat2 Concierge, delivering commission on every sale paid monthly to approved resellers.
It’s so easy to get started as an Affiliate Partner with Chat2.
Sign up as an affiliate with Chat2 and receive an affiliate link.
Install the Chat2 software for your website.
Refer clients through an affiliate link, which can be customised to your business. An online form must be completed for Chat2 Concierge clients.
Learn more or sign up here
ABOUT US
Chat2 was created in 2015 after identifying the need for live chat software that was technically sound, easy to use, affordable, and with great customer support. We now have customers around the world including the US, UK, Australia, New Zealand, India, Hong Kong, and Indonesia.
The success of Chat2 software has led to an expansion of our products to offer Chat2 Concierge, which combines our unique, innovative software with our team of professional service specialists online 24/7, 365 days a year to engage with your website visitors in the moment they’re ready to buy. Our engagement specialists are responding to enquiries & encouraging direct bookings when customers are on your website. Chat2Concierge boasts a conversion rate of 86% with visitors spending an additional 26% time on your website.
We work with businesses large and small. The Chat2 and Chat2 Concierge products can be used across a vast range of industries. We currently assist businesses in tourism, hospitality, finance, retail (bricks & mortar as well as online), health, medical, real estate, legal, accounting, human resources, IT as well as a number of affiliate resellers.
However, all of these businesses have one thing in common – a desire to maximise sales, leads, bookings, conversions, and attract more enquiries.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Chat2」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
4.1 | 3.5.1 | 3.6.0 | 3.6.1 | 3.6.2 | 3.6.3 | trunk |
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