前言介紹
- 這款 WordPress 外掛「Online Buyer Survey by Bizrate Insights」是 2022-11-25 上架。
- 目前尚無安裝啟用數，是個很新的外掛。如有要安裝使用，建議多測試確保功能沒問題！
- 上一次更新是 2025-01-23，距離現在已有 100 天。
- 外掛最低要求 WordPress 5.3 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 5.6 以上。
- 尚未有人給過這款外掛評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
外掛標籤
customer ratings | Customer Surveys | customer feedback | voice of customer | customer satisfaction |
內容簡介
即時客戶反饋優化您的 CX 策略
Bizrate Insights 透過從網路購買者調查所收集的聲音來了解您的顧客，並幫助您打造更好的客戶體驗，並吸引更多有質量的流量到您的電子商務店中。
通過直接來自驗證顧客的評論和評分，了解您的企業做得好的地方以及可進一步改進之處。
我們的解決方案包括無限制的調查邀請和回應，並提供額外的訪問和報告選擇。因為我們的調查是有激勵的，所以回應率在業內領先。 more responses, more data.
閱讀以下內容，以了解有關 Bizrate Insights 在線購買者調查所提供的所有內容信息。
立即安裝 Bizrate Insights 在線購買者調查外掛程式。
收集更多反饋，不必擔心數據限制
我們靈活的解決方案讓各種規模的零售商可以收集和分析客戶反饋，而不必擔心數據限制。因此，所有訂閱在線購買者調查的用戶均可無限制地使用基本數據。Bizrate Insights 永遠不會向您收取發送調查的數量或收到的客戶回應總數的費用。
追踪整個客戶旅程
了解您的企業在整個客戶旅程中的表現。在兩個關鍵點上，即銷售點和履行後，透過在線購買者調查與客戶互動，覆蓋從頭到尾的購物體驗。這種獨特的方法有助於確保反饋來自驗證的購買者，並且在他們體驗到最好的情況下提供反饋。
銷售點調查涵蓋了顧客點擊結帳按鈕之前的體驗。顧客收到 “履行” 調查的郵件是在預期交貨日期三天後，內容覆蓋了運輸體驗和產品滿意度。
發現所有的客戶見解，並進行數據分析
您不需要是數據科學家或擁有一支內部分析團隊，就可以最大限度地利用調查結果。VitalSigns 是易於使用的報告平台，旨在將來自您公司的在線購買者調查數據轉化為可行動的見解，並且每個訂閱都會標準配備。通過將所有調查結果放在一個中央位置，每個團隊成員都可以立即訪問寶貴的指標，以用於增強他們的決策。
獲得最重要的指標
查看定量和定性指標，以完全了解公司的表現。這些指標包括關鍵績效指標 (KPI)，例如整體滿意度和再次購買的可能性，文字客戶評論和行業標準的淨推薦分數。此信息可在 VitalSigns 中訪問，並以一系列交互式儀表板的形式組織。
增加賣家評分，建立品牌信任
使用您的在線購買者調查結果快速增加品牌並建立顧客信任。賣家評分聯合處理是一種內置的功能，可直接將從您的在線購買者調查所收集的客戶反饋與 Google、Bing 和 Yahoo 共用。這些反饋會填充您公司在這些搜索引擎上的商家概要和顯示在搜尋廣告中。
查看與競爭對手的差距
使用全面的基準測試工具，將您的在線購買者調查結果與競爭對手的表現相比較。在美國有成千上萬家參與的公司，我們提供比其他電子商務零售商更具參考價值的直接基準測試工具。
原文外掛簡介
Optimize Your CX Strategy with Real-Time Customer Feedback
Bizrate Insights helps you build better customer experiences and attract more qualified traffic to your ecommerce store using voice-of-customer (VoC) feedback collected from the Online Buyer Survey.
Understand what your business is doing right and improve with comments and ratings directly from verified customers.
Our solutions include unlimited survey invitations and responses with options for additional access and reporting. Due to our surveys being incentivized, we lead the industry in response rate. More responses, more data.
Read below to learn more about everything Bizrate Insights’ Online Buyer Survey has to offer.
Install Bizrate Insights Online Buyer Survey plugin today.
Collect More Feedback and Never Worry about Data Limits
Our flexible solutions allow retailers of all sizes to collect and analyze customer feedback without ever worrying about a data limit. That’s why all subscriptions to the Online Buyer Survey include unlimited access to basic data. Bizrate Insights will never charge you for the number of surveys you send out or the total customer responses you receive.
Track the Entire Customer Journey
Understand how your business is performing across the entire customer journey. The Online Buyer Survey covers the end-to-end shopping experience by engaging customers at two critical points: the point of sale and post-fulfillment. This unique approach helps ensure feedback is coming from verified buyers right when their experiences are top of mind.
The Point-of-Sale survey covers the experience leading up to the moment a customer clicks the checkout button. Three days after the anticipated delivery date of their order, the customer is emailed the Fulfillment survey covering the shipping experience and product satisfaction.
Discover All the Customer Insights without Any of the Data Analysis
You don’t need to be a data scientist or have an in-house team of analysts to get the most out of your survey results. VitalSigns is the easy-to-use reporting platform designed to turn data from your company’s Online Buyer Survey into actionable insights and comes standard with every subscription. By placing all your survey results in one central location, every team member will have instant access to invaluable metrics that can be used to empower their decision-making.
Get the Metrics That Matter Most
View quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. This information is accessible within VitalSigns and organized in a series of interactive dashboards.
Increase Seller Ratings and Build Trust for Your Brand
Quickly grow your brand and build trust with customers using your Online Buyer Survey results. Seller Ratings Syndication is a built-in feature that seamlessly shares customer feedback gathered from your Online Buyer Survey directly with Google, Bing, and Yahoo. This feedback populates your company’s merchant profiles on these search engines and appears in search ads.
See How You Stack Up to Competitors
Take results from your Online Buyer Survey out of a vacuum using comprehensive benchmarking tools. VitalSigns lets you see how your company’s performance stacks up against other retailers within the Bizrate Insights network. With thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce retailers looking to stay ahead of the competition.
Collect Customer Feedback at No Cost
Optimize your CX strategy and grow your business with real-time VoC feedback collected with the Online Buyer Survey. Download the WooCommerce extension and get started today. No matter the size of your company, you can set up a Bizrate Insights account and get all these features at no cost:
* Unlimited surveys: Collect and analyze customer feedback without worrying about a data cap.
* Seller Ratings Syndication: Customer comments and ratings are automatically shared with search engines like Google and displayed in search ads.
* KPI dashboards: Easily access metrics critical to your company’s success, including Overall Satisfaction and Likelihood to Recommend.
* Customer comment dashboard: View, track, and respond to customer comments as they come in.
* Dedicated customer support: Our team is always here to ensure you get the most out of your VoC data.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Online Buyer Survey by Bizrate Insights」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
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