[WordPress] 外掛分享： AskAny – AI-Powered Chat Assistant & Live Agent Support

WordPress 外掛 AskAny – AI-Powered Chat Assistant & Live Agent Support 的封面圖片。

前言介紹

  • 這款 WordPress 外掛「AskAny – AI-Powered Chat Assistant & Live Agent Support」是 2025-05-15 上架。
  • 目前尚無安裝啟用數，是個很新的外掛。如有要安裝使用，建議多測試確保功能沒問題！
  • 上一次更新是 2026-02-24，距離現在已有 2 天。
  • 外掛最低要求 WordPress 5.9 以上版本才可以安裝。
  • 外掛要求網站主機運作至少需要 PHP 版本 7.4 以上。
  • 有 1 人給過評分。
  • 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。

外掛協作開發者

sambyte | wpazleen |

外掛標籤

AI | ChatGPT | helpdesk | ai support | customer support |

內容簡介

總結：AskAny 是智能聊天助手，與 WordPress 網站無縫整合，利用先進的 AI 模型提供智慧、上下文感知的回應。結合網站內容、產品和文件，提供準確且相關的答案給訪客的問題。

問題與答案：

1. AskAny 是什麼？
AskAny 是智能聊天助手，可與您的 WordPress 網站無縫整合，提供智慧、上下文感知的回應，利用先進的 AI 模型。

2. AskAny 提供了哪些高級 AI 整合？
AskAny 支援雙重 AI 模型（OpenAI 和 DeepSeek），並具備智慧的備用系統，確保服務的連貫性，並基於對話歷史提供上下文感知的回應，同時進行自然語言處理以達到更好的理解。

3. AskAny 的知識庫包括哪些內容？
AskAny 的知識庫自動索引 WordPress 內容，處理並整合 PDF 文件，並整合 WooCommerce 產品，同時管理自定義的問答對。

4. AskAny 如何與電子商務整合？
AskAny 提供智慧的產品推薦、交互式產品卡片聊天、價格和庫存信息、以及直接的「加入購物車」功能，並支持產品搜索和篩選。

5. AskAny 的聊天界面有哪些特點？
AskAny 的聊天界面具有現代、響應式的設計，可自訂聊天小工具，支援表情符號，具有聊天歷史記錄持續性、自動 7 天清除和清晰的聊天功能。

6. AskAny 提供怎樣的自訂選項？
AskAny 支持亮色/暗色主題、自定義的小工具位置、可調整的小工具大小、自訂歡迎消息和建議問題。

7. AskAny 的安全性和效能特點有哪些？
AskAny 提供安全的 API 金鑰管理、速率限制保護、輸入消毒、用戶權限管理、優化的內容索引和快取系統。

原文外掛簡介

AskAny is the most comprehensive AI chatbot and live support solution for WordPress, trusted by thousands of websites worldwide. Combining cutting-edge AI technology with human support capabilities, AskAny delivers 24/7 customer service, intelligent product recommendations, and seamless WooCommerce integration that transforms visitors into customers.
🚀 AskAny AI | 📖 Documentation | 💬 Pro Support
Whether you run a WooCommerce store or a content-rich WordPress site, AskAny combines AI chat, PDF search, and contextual understanding to provide the most intelligent customer support chatbot experience.
Let’s grow, connect, and build together! 🚀

🤝 Join our community on Facebook:
Facebook

🎥 Subscribe to our YouTube channel:
YouTube

🐦 Follow us on X (Twitter):
X / Twitter

🎯 Why Choose AskAny Over Other AI Chatbots?
✅ Multi-AI Provider Support – OpenAI GPT-4, DeepSeek, Google Gemini – switch providers instantly
✅ AI Response Language – Select the language for AI responses. “Auto” will match the user’s question language. Selecting a specific language will force all AI responses in that language
✅ Live Agent Handoff – Seamless AI-to-human support transition in real-time
✅ WooCommerce Native – Product cards, cart integration, order assistance built-in
✅ PDF Knowledge Base – Upload manuals, policies, guides for intelligent responses
✅ External Website Indexing – Crawl and learn from external sources
✅ Server-Sent Events (SSE) – Real-time messaging with 90% less server load
✅ Form Integration – Contact Form 7, Simple Form, WPForms, Gravity Forms inside chat
✅ Advanced Analytics – Comprehensive chat statistics and performance metrics
🔥 Revolutionary Features That Set AskAny Apart
⚡ Industry-First SSE Technology
AskAny is the only WordPress AI chatbot using Server-Sent Events for true real-time performance:
– 🌐 90% Less Server Load – Ultra-light performance with no heavy polling
– ⚡ Instant Message Delivery – Real-time responses like WhatsApp/Telegram
– 🛡️ Automatic Fallback – Seamlessly switches to polling if SSE unavailable
– 📱 Zero Configuration – Works instantly without technical setup
🤖 Advanced AI Integration
– Triple AI Provider Support: OpenAI GPT-4, DeepSeek, Google Gemini
– Smart Model Selection: Automatic failover between providers
– Context-Aware Responses: Remembers conversation history
– Intelligent Fallback System: Local responses when AI unavailable
– Custom Q&A Pairs: Override AI with specific business responses
👥 Hybrid AI + Human Support
– Live Agent Dashboard: Real-time chat management interface
– Seamless Handoff: AI-to-agent transition without losing context
– Agent Assignment: Assign specific agents to conversations
– 24/7 Coverage: AI handles off-hours, agents take complex queries
– Performance Analytics: Track AI vs human response metrics
🛍️ WooCommerce Powerhouse
Transform your online store with intelligent shopping assistance:
– Product Cards: Rich product displays with images, prices, stock
– Smart Recommendations: AI-powered upselling and cross-selling
– Cart Integration: Add products directly from chat
– Order Tracking: Real-time order status updates
– Inventory Awareness: Stock level integration and notifications
📚 Intelligent Knowledge Management
– PDF Processing: Upload and index documents automatically
– External Website Crawling: Index content from any website
– WordPress Content Integration: Automatic posts/pages indexing
– Smart Search: Contextual content retrieval
– Multi-Source Learning: Combine internal and external knowledge
🎨 Advanced Customization
– Multiple Themes: Light, dark, and custom themes
– Widget Positioning: Bottom-left, bottom-right, inline placement
– Custom Branding: Upload avatars, customize colors, headers
– Responsive Design: Perfect on desktop, tablet, and mobile
– Shortcode Support: Place chat anywhere with [askany_chat]
🏆 Perfect For Every Business Type
E-commerce & Retail
– Product recommendations and comparisons
– Order support and tracking
– Abandoned cart recovery
– Customer service automation
SaaS & Technology
– Technical documentation assistance
– Feature explanations and demos
– Onboarding support
– Troubleshooting guides
Healthcare & Professional Services
– Appointment scheduling assistance
– FAQ automation
– Service information
– Patient/client support
Education & Training
– Course information and enrollment
– Student support and guidance
– Resource recommendations
– Academic assistance
🚀 Getting Started in Under 5 Minutes

Install & Activate – One-click installation from WordPress repository
Choose AI Provider – Add OpenAI, DeepSeek, or Gemini API key
Configure Settings – Customize appearance and behavior
Add Knowledge – Upload PDFs or index existing content
Go Live – Enable floating widget or use shortcode

💡 Advanced Features for Power Users
Developer-Friendly
– REST API endpoints for custom integrations
– Webhook support for external systems
– Custom CSS and JavaScript hooks
– Database management tools
– Export/import functionality
Enterprise Features
– Multi-agent support with role management
– Advanced analytics and reporting
– Database optimization tools
– Session management and encryption
– GDPR compliance features
Performance & Security
– Encrypted message transmission
– Session-based user tracking
– Optimized database queries
– Caching compatibility
– Security headers and validation
🎁 Free vs Pro Comparison
Free Version Includes:
✅ AI chatbot with all providers
✅ Chatbot customization
✅ Full WooCommerce integration
✅ PDF upload and indexing
✅ Limited Live agent handoff
✅ Limited Custom Q&A management
✅ Limited analytics
✅ Shortcode support
Pro Version Adds:
🚀 Unlimited agent management
🚀 Unlimited external sources can add
🚀 Unlimited Q&A Pair
🚀 Unlimited Live Chat, Custom Link, FAQ, Document Management
🚀 Priority support
🛡️ Privacy & Security
AskAny is built with privacy and security as core principles:
– Encrypted Communications – All messages encrypted
– Local Data Storage – Your data stays on your server
– No Third-Party Dependencies – Direct API connections only
– Session Security – Secure session management
🌍 Multilingual & Accessibility

Translation Ready – Full i18n support with .pot file
RTL Support – Right-to-left language compatibility
Accessibility Compliant – WCAG 2.1 AA standards
Screen Reader Friendly – Proper ARIA labels and structure
Keyboard Navigation – Full keyboard accessibility

📊 Analytics & Insights
Track your chatbot performance with comprehensive analytics:
– Response Time Metrics – Monitor AI and agent performance
– User Engagement Stats – Conversation length and satisfaction
– Popular Questions – Identify common customer needs
– Conversion Tracking – Measure chat-to-sale conversions
– Agent Performance – Individual agent statistics
🔗 Integrations & Compatibility
Form Plugins:
– Contact Form 7
– Simple Form
– WPForms
– Gravity Forms
– Ninja Forms
– Formidable Forms
E-commerce:
– WooCommerce (native integration)
– Easy Digital Downloads
– WP eCommerce
Page Builders:
– Elementor
– Beaver Builder
– Divi Builder
– Gutenberg (native)
Caching Plugins:
– WP Rocket
– W3 Total Cache
– WP Super Cache
– LiteSpeed Cache
🚀 Performance Optimization

Lazy Loading – Scripts load only when needed
Minified Assets – Optimized CSS and JavaScript
Database Optimization – Efficient queries and indexing
CDN Compatible – Works with all major CDNs
Caching Friendly – Compatible with all caching solutions

Ready to transform your website with the most advanced AI chatbot for WordPress? Install AskAny today and experience the difference!
Key Features

Advanced AI Integration

Triple AI model support (OpenAI, DeepSeek, Google Gemini)
Smart fallback system for uninterrupted service
Context-aware responses based on conversation history
Natural language processing for better understanding

Comprehensive Knowledge Base

Automatic WordPress content indexing
PDF document processing and integration
WooCommerce product integration
Custom Q&A pair management
External website crawling and indexing

E-commerce Integration

Smart product recommendations
Interactive product cards in chat
Price and availability information
Direct “Add to Cart” functionality
Product search and filtering

Chat Interface

Modern, responsive design
Customizable chat widget
Emoji support
Chat history persistence
Clear chat functionality
Server-Sent Events (SSE) for real-time messaging

Customization Options

Customizable widget position
Adjustable Home page Icon, Widgets Icons
Custom welcome messages
Suggested questions
Multiple theme options

Backend Chat Management

Admins can view all user conversations
All chats are stored in the database
Real-time chat monitoring
Chat export functionality

User List & Agent Management

View all registered users
Easily assign or remove agent roles
Agent performance tracking
Multi-agent support

AI-to-Agent Live Chat Handover

Agents can take over AI conversations in real-time
Smooth transition between AI and human support
Context preservation during handoff
Agent notification system

Live Chat Statistics Dashboard

Visual breakdown of chat performance
Total sessions
Active sessions (last 24h)
Total messages
AI-handled vs. Agent-handled interactions
Performance metrics and analytics

Dedicated Home Page Settings

Show agents with profiles
Custom welcome message
Link documentation section on homepage
FAQ management
Custom links management

FAQ & Custom Links Management

Add and display FAQ on the homepage
Add custom links for quick access
Easy management interface

Database Management

Advanced database operations
Data export & import capabilities
Custom date filtering
Bulk data cleanup tools
Performance optimization

Use Cases

Customer Support

Answer product queries instantly
Provide shipping and return information
Handle policy questions automatically
Assist with technical support issues
Escalate complex issues to human agents

E-commerce Assistant

Intelligent product recommendations
Real-time price and stock inquiries
Shopping cart assistance
Order tracking and updates
Abandoned cart recovery

Knowledge Base

Automated FAQ responses
Document and manual search
Policy information delivery
Technical documentation access
Training material assistance

Website Guide

Navigation assistance for visitors
Content discovery and recommendations
Feature explanations and tutorials
Service information delivery
Lead generation and qualification

Lead Generation

Capture visitor information
Qualify potential customers
Schedule appointments and demos
Collect feedback and surveys
Guide users through sales funnel

Privacy Notes
AskAny connects to AI service providers to generate intelligent responses based on your indexed content, PDFs, and Q&A pairs. Your data privacy and security are our top priorities.
Data Processing:
Data is sent to and retrieved from the following AI service interfaces:

https://api.openai.com/v1/chat/completions (OpenAI)
https://api.deepseek.com/v1/chat/completions (DeepSeek)
https://generativelanguage.googleapis.com/v1beta/models/ (Google Gemini)

Privacy Compliance:
– All data processing is transparent and user-controlled
– No personal information is stored without explicit consent
– Messages are encrypted during transmission
– Local data storage on your WordPress server
– GDPR compliant with built-in privacy controls
Data Retention:
– Chat history is stored locally in your WordPress database
– You have full control over data retention periods
– Built-in tools for data export and cleanup
– Automatic data anonymization options
Policy Information
Please review the complete terms of use and data protection policies for the AI providers you choose:

OpenAI: OpenAI Policies
DeepSeek AI: DeepSeek Terms of Service
Google Gemini:

Gemini API Terms of Service
Google API Services User Data Policy

各版本下載點

  • 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
  • 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「AskAny – AI-Powered Chat Assistant & Live Agent Support」來進行安裝。

（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。

1.0.0 | 1.0.1 | 1.1.0 | 1.1.1 | 1.2.0 | 1.3.0 | 1.4.0 | 1.4.1 | 1.5.0 | 1.5.1 | 1.5.2 | 1.5.3 | 1.6.0 | 1.6.1 | 1.7.0 | 1.8.0 | 1.9.0 | trunk |

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