前言介紹
- 這款 WordPress 外掛「Acquire」是 2018-05-29 上架。
- 目前有 10 個安裝啟用數。
- 上一次更新是 2019-10-14，距離現在已有 2029 天。超過一年沒更新，安裝要確認版本是否可用。以及後續維護問題！
- 外掛最低要求 WordPress 4.9.4 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 5.2.4 以上。
- 有 1 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
acquire |
外掛標籤
Acquire | live chat | co-browsing | Live video chat |
內容簡介
Acquire 是一個全新的多渠道客戶溝通平台，旨在為客戶提供個性化和有針對性的對話。它有助於建立與客戶的關係，提供與每個部門（如銷售、支持、營銷等）相匹配的功能。
在提供優質服務的過程中，它也通過有針對性的溝通、輕鬆聯繫、生成銷售線索、自動化支持（降低開支）等方面增強業務的收入，可謂藉機大發利市。
WordPress 的 Acquire 擴展功能可顯著幫助您增加銷售和客戶支持。它將幫助潛在客戶與您的銷售代表交互，進而增加銷售額和利潤。同樣的方式，您也可以為您的客戶提供全天候最好的支持。
主要特色
Acquire 擴展功能提供了大量功能，您總是可以發現 Acquire 的其中一個或其他功能尚未被發掘。以下是 Acquire 的主要特色：
啟用 Chatbot：
憑藉 Acquire 的 Chatbot 的人工智能和自學能力，我們旨在自動處理 80％ 的支持查詢，並且可以由聊天機器人本身處理和回答。如果您的代理商忙於處理和提供高級代理商支持，那沒問題！聊天機器人已經在這裡拯救您。
即時聊天：
即時聊天不僅僅限於您的用戶與代理間的簡單文本消息交換，它還包括視頻通話功能、音頻通話和文本通話。您可以在 Acquire 中獲得完整的即時聊天解決方案。無論是文本聊天、音頻聊天還是視頻聊天，您都可以在每個領域中得到最高品質。
共同瀏覽：
憑藉共同瀏覽的能力，您可以填寫所有用戶卡住的表單，導航到用戶無法到達的隱藏角落，或者只是指導他們完成卡住的過程。共同瀏覽為支持團隊開闢了一個全新的地平線。
積極的態度：
如果一個用戶在擱置定價方面超過 10 分鐘，他可能正在考慮該產品，也可能正在思考價格。要了解這一點的最佳方法是和用戶聊天。是的，這在新的 Acquire 客戶溝通軟件中完全可行。
高級分析：
與支持對客戶同樣重要的是分析和聊天報告。您需要檢查未接的聊天數量、已回答的聊天數量、聊天機器人處理的聊天數量，還可能需要瀏覽以前的聊天，以檢查回復是如何給出的，反之亦然。聊天處理時間等是制定更好的產品銷售計劃所需的許多功能。
移動端優化：
Acquire 的最佳功能是，在任何平台上打開它，您都會看到一個完美適合的小部件，該軟件也經過了移動端優化。它在 iOS 和 Android 上運行非常出色。不會有任何障礙，也不會有任何故障，只有流暢的客戶體驗。
有關更多功能，請訪問：https://www.acquire.io
服務器端要求
- Acquire 托管在 Acquire 服務器上，因此您無需在服務器端進行任何要求。
- 在您的網站上安裝 Acquire 只需要將微件代碼（由 Acquire 提供）添加到網站的源代碼中。
- Acquire 支持任何平台，如 Windows、Mac OS、Linux、ASP、ASP.net、WordPress 等。
- 對於語音和視頻聊天，您的網站必須擁有 SSL 證書。
原文外掛簡介
Acquire is an all-new multi-channel customer communication platform which aim to provide personalized and targeted conversations with the customers. It helps to build relations with the clients with strong communication, providing the features that jell up with every department be it Sales, support, marketing etc.
On the way to providing great services it also enhances the business in terms of revenue by targeted communication, easy contact, generating leads, automated support (reducing expenses) and many to name.
The Acquire extension for WordPress can significantly help you with increasing your sales and support for the customers. It would help the to-be customers to interact with your sales representatives and in return, this would increase the sales and your profits take a ride to cloud nine. With the same approach, you could also provide the round the clock, best support to your customers.
Key Features
Acquire extensions boost a plethora of features, in and out you will always find one or the other function of Acquire still yet to be discovered. Such is the functions list of Acquire. So, I will just jump to the key features of Acquire:
Enabled Chatbot :
With Artificial intelligence and self-training capabilities of Acquire’s Chatbot, we aim at automating 80% of your support queries that can be handled and answered by the chatbot itself. Your agents are busy handling and providing support to premium Agents. No Problem! A chatbot is here for your rescue.
Live Chat :
Live chat isn’t only limited to a simple exchange of text messages between your user and the agent, but it also comprises video calling capabilities, audio calls and including text calls. You get a complete live chat solution with Acquire. Either it is Text chat, audio chat or video chat, you will have the utmost quality in every field.
Co-browse :
With the capability of co-browsing, fill out all the forms your user is stuck on, navigate to the hidden corners of website your user isn’t able to, or just guide them through the process they have been stuck on. Co-browse opes an altogether a new horizon for the support team.
Proactive approach :
A user sitting idle on pricing for more than 10 mins, he might be thinking about the product or might be thinking about the pricing. The best way to know this out, come let’s initiate a chat with the user. Yes, that’s absolutely possible with the new Acquire Customer communication software.
Advanced analytics :
As important as support are to the client same goes with the analytics and chat reporting. You need to keep a check on the number of missed chats, answered chats, chats handled by the chatbot, Also you might need to navigate to the previous chats just so as to check, how were the replies given to the user and vice versa. Chat handling time, etc. are many features needed to devise a plan for better sales of the product.
Mobile Optimized :
The Best thing about the Acquire, open it across any platform and you would be viewing a perfectly fitting widget and the software is optimized for use on mobile too. It works exceptionally well in iOS and Android. No hindrance, no glitches just a smooth customer experience.
For more features visit: https://www.acquire.io
Server side requirement
– Acquire is hosted on Acquire server, so there is no requirement on the server side for you.
– Installing Acquire on your website just needs a Widget code(provided by Acquire) to be added to the source code of the website.
– Any platform like Windows, Mac OS, Linux, ASP, ASP.net, WordPress etc are supported by Acquire.
– For Voice & Video Chat your website must be SSL certified(https/secured).
Visitor side requirement:
– Visitor/client will need any modern web-browser or a smartphone.
Agent side requirement:
– Agent needs to login to Acquire dashboard for having chats and using other features. Dashboard can be used from Web, and Mobile apps (Android & iOS).
For any assistance, feel free to chat with our customer advocates on https://www.acquire.io or email us at [email protected]
What are you waiting for? Signup Now
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Acquire」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
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